michael casey

director of customer experience

About

Public Library Executive currently leading 15 branch library system serving a major metropolitan area with over 960,000 residents. Author, speaker and columnist with leading trade publications. Specialties: Public library customer service management, strategic and technology planning, technology efficiency initiatives, innovation exploration, change management, writing, project planning, and speaking. http://www.michaelecasey.com

Country

united states

City

cleveland

Industry

libraries

Skill

library science, library, library management, public speaking, change management, emerging technologies, information literacy, information technology, information management, political science, blogging, library instruction, google apps, strategic technology planning, library research, digital libraries, collection development, cataloging, public libraries, participatory design, integrated library systems, content management, database admin, proposal writing, public policy, archives, electronic resources

Experience

columnist

library journal

2007-4 - 2009-10 · 2 yrs 7 mos

I co-authored a monthly column titled “The Transparent Library” with Michael Stephens.

branch manager

gwinnett county public library

2005-6 - 2006-7 · 1 yr 2 mos

search champs 2006

microsoft

2006-1 - 2006-1 · 1 mo

librarian

gwinnett county public library

1998-7 - 2005-6 · 7 yrs

library consultant

michael casey library consulting

2007-1 - 2014-12 · 8 yrs

Working to advance public libraries by improving services and finding greater efficiencies. Public library and technology planning, technology efficiency initiatives, complexity reductions, communication and collaboration improvements, and general public library innovations and improvements.

information technology director

gwinnett county public library

2006-7 - 2016-7 · 10 yrs 1 mo

director of customer experience

gwinnett county public library

2016-7 - 2016-11 · 5 mos

The Gwinnett County Public Library is a free provider of education and information for the people of Gwinnett County. Located in Metro Atlanta, the Library has 15 branches that offer free access to computers and Wi-Fi, classes, materials, and programming for people of all ages. Serving Gwinnett County's 860,000 plus residents, Gwinnett County Public Library is dedicated to providing convenient, creative, customer-friendly access to materials and services. For more information about Gwinnett County Public Library programs and services, visit www.gwinnettpl.org.

Education

southern connecticut state university

library science

2001-1 - 2003-1 · 2 yrs 1 mo

penn state university

political science

1991-1 - 1993-1 · 2 yrs 1 mo

Instructor, Political Science Activities and Societies: Political Science Internship Coordinator, Austin College Summer Symposium on Foreign Policy at Johns Hopkins School of Advanced International Studies

duquesne university

politics

1986-1 - 1990-1 · 4 yrs 1 mo

Activities and Societies: National Model United Nations, International Affairs Council, Austin College Summer Symposium on Foreign Policy at Johns Hopkins School of Advanced International Studies