michael sides

event captain and bartender

About

*10 sucessful years of working and leading banquet functions in big box luxury hotels and state of the art convention centers with a continuing strong focus on great customer service. *Chosen as a Task Force worker to assist other Omni properties across the country in their time of need to run their banquet events and help with the department's office responsibilities. *Working knowledge of Delphi, Meeting Matrix, Micros, and Microsoft Office *Passion for teaching and coaching team members to bring them to the next level. *Highly focused on time management of myself and of employees to keep labor cost down. *Ability to handle large volume business remaining focused and calm under pressure. *Personally highlighted many times for great service in guest satisfaction survey. *Built relationships with clients and meeting planners to get return business. *Strong focus and proven track record of recruiting the best of the best in banquet hospitality.

Country

united states

City

nashville

Industry

hospitality

Skill

event management, customer service, event planning, corporate events, social media, sales, trade shows, marketing, management, public relations, restaurants, hospitality industry, microsoft office

Experience

captain and server and bartender

catering companies in nashville

2008-12 - 2008-12 · 1 mo

banquet bartender and server

sheraton music city hotel

2007-1 - 2009-1 · 2 yrs 1 mo

* Bartender and server for many great functions with a strong focus on customer service. * Learned all the proper steps of banquet serving and executed them to perfection. * Learned the proper steps and logistic functioning of Banquet Bartending

beverage captain @ music city center

centerplate

2013-4 - 2015-6 · 2 yrs 3 mos

Direct and coordinate staff to ensure proper functioning of operations – Advise and supervise staff on excellent customer service. -Manage a team 25 or more employees on a regular basis and motivate them to work efficiently to ensure fast and proficient set up and breakdown procedure. -Responsible for keeping up with all banquet bar related inventory for the convention center through daily consumption reports and also maintaining proper stock of product in our warehouse.

event manager

event logistics ltd

2009-10 - 2013-3 · 3 yrs 6 mos

* On site manager for many functions including corporate events, weddings and private parties * Accountable for all elements of event, food and beverages, room set-ups, audio visuals, entertainment, etc. * Coordinated, managed and assisted up to 30 people in a work day including all caterers, party planners, entertainment and staff from open to close * Responsible for bar bank close out and liquor inventory nightly * Offer on site help, including registrations, set ups and tear down

banquet captain

omni hotels & resorts

2015-7 - 2018-5 · 2 yrs 11 mos

* Successfully able to execute the lead captain role for buffet and plated events of up to 2500 guests. * Delegate all jobs required to the floor captains and serving staff. * Perform as a liaison with clients, meeting planners, and kitchen to create promote brand image * Ability to manage up to 10+ bars as a Beverage Captain and also coffee breaks for the entire hotel on our busiest days. * Responsibilities include: performing server line checks before the start of the shift, Lead pre-shift, oversee wine service for guests during functions and controlling Beverage Costs on Banquet Bars * Create all opening, and closing duties for servers and bartenders for the function as well as create service stations on the main floor for a successful event. * Assist another Lead Captain in new hire banquet orientation training class. * Attend BEO meetings with catering, culinary, stewarding, and convention services to go over future BEO events.

event captain and bartender

the chef & i

2018-9 - Present · 8 yrs 1 mo

Lead server and bartender for the event space at the Chef and I which was just recently ranked the #1 fine dining restaurant in Nashville per Trip Advisor and Open Table.