Michael Brown

HomeBuddy.com is a performance-based marketplace that generates high-quality exclusive leads within the home services sector. It connects homeowners with the best contractors to help upgrade their homes. - I consult with our enterprise clients to ensure we meet their expectations as we scale cost-effectively. - Mentor junior and partnership managers to become the best success coaches for their clients and improve the retention rate with their book of business. - I created a Culture Committee to promote inclusiveness while we work remotely across the globe.

- Created the ESG Framework for Leads.io and implemented UN Sustainable Development Goals - Planned and implemented a global mentorship program for mid-senior level managers - Assessed and update HR policies in North American office - Reviewed current employees compensation and incentives to ensure they were competitive within the local job market - Worked with head of HR to create a more attractive benefits package for all employees - Create and execute global employee satisfaction survey to identify areas of improvement

We connect businesses with potential consumers. With Facebook, Instagram and Messenger, we generate high quality leads on a performance basis. We create ads, develop landing pages, shoot photos, record videos, and buy media. However, we only charge a fixed price per lead. That’s how we offer the best value for money. Our goal is to work with our clients to get the best results. We have over 70 Facebook specialists with more than a dozen nationalities. Together, this team keeps over 150 clients from all over the world happy. Our offices are located in the Netherlands, Canada, Australia, Paris, Belgium, Singapore, and the UK.

Kin + Carta | International marketing services group: Made up of a number of successful and dynamic businesses serving leading brands internationally, our network has offices across the UK, North America, China and Singapore. Combining technology, data-driven insights, and powerful creativity, we help the world’s largest companies create, market and operate new digital products and services.

- actively sell advertising space for digital communications and on CW website - responsible for entire sales pipeline, from lead generation to closing sales - increased advertising revenue by 65%+, compared to previous year - manage existing client accounts and execute advertising campaigns - account management responsibilities which include executing multi-channel advertising campaigns and invoicing

I joined the team at Coach after being approached by the store manager, with the goal of helping them retain existing clientele. My duties included: - Building stronger customer relationships - Help to motivate employees to hit their targets - Assist the growth of the men’s department with the aim of opening a second store - Assist with visual merchandising

My duties include; Having excellent customer service and communication skills: I received 91%, a world-class report from a mystery shopper. Working in the suiting department I over-see the tailoring, after sales service delivery and making sure the collection of the suits are on time. Dealing with customer complaints and finding solutions to their problems in a way that keeps the customer satisfied. Hitting my sales target and maintaining my department visually that allows the customer to easily browse and find what they are looking for with little assistance. Being self-motivated and motivating my team to succeed in day to day business. Over the past two years I have been involved in several events including the Wentworth PGA Championship, the flagship of the European Golf tournament. Furthermore, I worked at Cowes Week on the Isle of Wight.

My duties comprised of doing business impact presentations, this enabled me to speak confidently in front of my colleagues and assisting them in the right training to overcome daily obstacles they are challenged with. Assisting others with overcoming objections and developing skills, building their confidence for a successful day in the field. Setting daily targets that will assist them in reaching their goals financially and physically by looking at their performance of previous days and their progression within the company. Lastly build a client rapport always looking to acquire new clients and looking after existing ones.