Michaela Vrkocova

Managing and setting customers expectations, developing detailed project plans, defining the project scope, understanding project risks in order to minimize potential risks and assigning team members to specific tasks. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensuring that all projects are delivered on-time, within scope and within budget. Measure project performance using appropriate systems, tools and techniques (MS Project user). Guidelines for data transformation to ERP system for inbound and outbound communication. Attending weekly calls with internal team and also with asssigned customers.

Building and maintaining strong, long-lasting customer relationships. Negotiating account management contracts and agreements to maximize profit. Ensuring long-term success between customers and provider. I am managing portfolio of assigned customers, developing new business from existing clients and actively seeking new opportunities. I collaborate with sales team, project team to fulfill customer's demands and achieve sales quotas on other side.

Responsible for Key customers area. Acquisition of new clients and maintaining existing portfolio database. Searching for new business opportunities. Cost optimization for clients. Managing correct input data and requests to the CRM system.

Member of EMEA Global Ordering team, holding a position responsible for aligning data, resources and processes across multiple functions and organizations to ensure seamless execution of the pre-sales support for AT&T’s corporate customers across EMEA/CALA/AP Regions, especially taking care about Benelux region. Sales tools handling, Price preparation, Initiating and tracking of the Sales process, Communication and interfacing with Account Managers, Billing and Technical operational departments, attending weekly teleconferences.

Representing the customer service in a completive way, to customers, suppliers and internal departments. I worked in a close relationship with the International Sales Management to help achieve the targets of the sales departments (turnover, profit, service degree, customer satisfaction, credit note ratio). My main daily tasks were responsibilities in ordering, invoicing, processing of claims, issuing credit –and debit notes, organisation of deliveries in case of backorders + daily collaboration with Tax dpt, Production and Export.

Daily communication with existing portfolio of customers, receiving orders, planning of delivery schedules, pay an attention of customer insolvency, pay an attention to deliveries being on time, providing reports and forecast for planning department and management, a part of project team for development of new products.