Michaela K.

Customer - Hotovo, s.r.o.

Developed and executed the implementation plan for launching new accounts on international marketplaces (Amazon, eBay), Managed end-to-end setup and operations of customer accounts, Coordinated with service centers and legal authorities to ensure compliance, Oversaw the setup of accounting and operational information systems in line with regulatory requirements, Handled data processing, including data entry and analysis to support ongoing operations.

Member of PMO - Coordinated a strategic corporate project involving the separation of business units into a new legal entity, resulting in an estimated savings of €350–500 million and the transfer of approximately 500 employees, Led a team of 3 auditors focused on cost/benefit identification, legal review, and project scheduling, Oversaw the transfer of HR and Procurement departments, including: - Process analysis and documentation - Communication with management and staff - Cost evaluation and Service Level Agreement (SLA) preparation Provided PMO support, including: - Monitoring project execution and maintaining project documentation - Organizing meetings and tracking follow-up activities - Evaluating progress and ensuring alignment with goals

Led or participated in assurance and consulting audits focused on business processes and HR areas, managing teams of 2–3 auditors, Contributed to company-wide risk assessments and helped define audit scope, objectives, and schedules, Executed complete audit projects from planning through to final reporting, Drafted detailed audit reports with clear recommendations and action plans for process improvements. Maintained effective communication across all organizational levels, including Top Management Completed a professional assignment at U. S. Steel Pittsburgh (July – September 2008)

Reviewed corporate business procedures, conducted interviews, and documented existing processes using flowcharts Verified compliance of processes, financial records, and statistical data with applicable laws, internal policies, and procedures Provided audit support to both the external auditor (PwC) and internal SOX (Sarbanes-Oxley) compliance efforts

- Managed and administered the Hotline service at U. S. Steel Košice - Provided analytical, statistical, and administrative support to the General Manager of Audit - Coordinated and monitored the execution of audit projects, ensuring alignment with audit department KPIs

Advertizing of the vacant positions. Searching for qualified candidates according to relevant job criteria. Interviewing and selecting accurate candidates. Contacting applicants to inform them of the employment possibilities, consideration and selection. Maintaining applicants records.

Managing of the call center trainers. Defining training strategies for the improvement of the telesales representatives. Analyzing effectiveness of defined strategies and evaluating trainers efficiency. Coaching telesales representatives and team leaders.