michael zubel

general manager doubletree by hilton

About

Dedicated and energetic leader focused on exceeding guest expectations, emphasis on attaining financial goals with an emphasis on ROI for ownership. A passionate hospitality operator possessing relentless work ethic, cost conscious, but never compromising on quality or service with a keen eye for detail. Known as a turnaround specialist with a proven track record for taking underperforming assets and repositioning within short timeframes. Particular strengths include service operational setup, revenue management, sales and marketing , forecasting and budget administration. Increasing top line revenues and flowing them throughout the bottom line. Year over Year 7.2% Index Change-RGI. Increased Rev Par 10.35% YOY. Most improved Company NOI Year over Year. Focus on guest satisfaction scores whose goal and values is to meet both his internal and external customer's highest expectations, while never compromising quality or service.

Country

united states

City

charlotte

Industry

hospitality

Skill

hotels, hospitality industry, hospitality, hotel management, hospitality management, revenue analysis, customer satisfaction, leadership, front office, food and beverage, customer service, rooms division, pre opening, budgets, management, opening hotels, team building, event planning, guest service management, property management systems, event management, resorts, convention services, restaurant management, forecasting, restaurants, catering, yield management, hiring, menu development, food, onq, tourism, meeting planning, inventory management, banquets, lodging, rooms division management, pre opening experience, trade shows, corporate events, micros, fine dining, cost control, concierge services, culinary skills, food service, revenue forecasting, hotel booking, income statement

Experience

logistics specialist

mutschler logistics/fedex

2013-10 - 2015-11 · 2 yrs 2 mos

general manager

the dunhill hotel

2005-10 - 2010-5 · 4 yrs 8 mos

Responsible for the operation of this Historic Hotel located in Uptown Charlotte. Charlotte's hidden jewel.

general manager

the sheraton north charleston and convention center

2004-7 - 2005-10 · 1 yr 4 mos

Oversaw the entire operation including total facility renovation to ensure all brand standards were met.

general manager

the park hotels

1994-4 - 2004-4 · 10 yrs 1 mo

Oversaw Charlotte's longest standing Four Star Four Diamond Property. Known for exceeding the guest's highest expectations.

general manager

general manager mckibbon hospitality

2015-11 - 2019-7 · 3 yrs 9 mos

Hotel General Manager responsible for all aspects of hotel operation striving to exceed the guests highest expectations.

general manager

four points by sheraton

2011-8 - 2013-6 · 1 yr 11 mos

As the leader and operator I am responsible for revenue generation, delivery of guest service and ensuring that all guest expectations are met and exceeded.