Mike Urban

● Oversee all aspects of Technology Operations. This includes the following: ● Platform Management: Primary focus is the scalability, resiliency, redundancy and performance of our internal and external platform with the goal of enabling and unlocking the business to achieve our goals. ● Delivery Management: Provide PMO support for the large scale cross functional business initiatives. Also serve as the center of excellence for agile delivery coordination ● Production Support/SRE: Alerting, monitoring, first response and resolution support for all our tier 1 platforms, systems and processes. Own Technology incident management process. ● Infrastructure: Database engineering and management, Dev Ops and Desktop Support ● Expense Management: Manage the annual Technology departmental budget of $18-$22 million. ● Serve on the Executive and Business Leadership Teams ● Chair our Culture Club, which is focused on ensuring our culture is strong and present in the hybrid work environment at Best Egg

Platform Delivery & Support ● Deliver and support all products built or integrated from a technology perspective; role expanded from individual contributor in a 15-person startup to building and overseeing product delivery, desktop support, site reliability, and facilities management ● Drive organizational transformation from Waterfall to Agile delivery; apply Agile methodologies to all aspects, such as technical product management, to enhance throughput and the ability to work on multiple projects concurrently, resulting in a 300%–400% increase in productivity ● Managed 5 office expansions to support company growth; increased square footage by 4K sq. ft. to 35K sq. ft. and launched a satellite office in California ● Oversaw construction of new Delaware headquarters, a 60K sq. ft. office building with a $10M budget; implement cutting-edge health and wellness features ● Manage critical systems and processes, including application funnel, servicing site, critical data pipelines, and the engagement platform, ensuring they are scalable, resilient, and performing to expectations ● Lead the company culture team; serve on 3 additional teams: business leadership, technology leadership, and strategic planning; led a 5-person team to launch a financial wellness platform for customers resulting in 215K users within a year Chief of Staff ● Drive the company’s strategy; report to the CEO

Managed the technical delivery teams that owned and supported the application funnel, campaign management, finance, and accounting systems; served as Technology Relationship Manager for Marketing, Customer Delivery, Finance, and Human Resources (HR) departments ● Led the successful transformation from Waterfall to Agile Scrum delivery, which significantly increased efficiency by dividing a large group of technologists into smaller groups of specialties; 250+ employees over 9 months ● Partnered with HR to transform the career progression paths for engineering to better align with individual colleagues’ goals and organizational needs ● Restructured and redefined underperforming delivery teams to become the top-performing in technology

Role expanded from individual contributor managing operations, desktop support, facilities, and technical infrastructure for a 12-person company to building teams to manage these areas as the company grew. ● Managed relationships and processes between internal partners and third-party vendors for customer products ● Led the implementation of 20+ automation initiatives to keep operation expenses flat ● Managed 3 office expansions, which increased total square footage from 750 sq. ft to over 15K sq. ft

Managed the relationships and accountable for the delivery teams that owned and supported the technical applications for Marketing, Deposits, Operations, Human Resources, Finance, Mobile and Process Management departments.

Technology Liaison for the Marketing, Open Market, Business Card, New Product Development and Marketing Operations departments to contribute and drive their roadmap through the Technology organization to achieve the goals of the company.

Responsible for the delivery teams that owned and supported our core credit card servicing platform. Executed platform configurations to support acquisition and existing customer campaigns. Lead the delivery of new capabilities to our platform. Identification of customers for revenue generating campaigns.

Managed the Project Management Office in Marketing Operations to work with other areas in Marketing Operations and departments in the company to successfully deliver the roadmap.

Managed multiple, complex bank-wide projects from ideation to delivery. Led the successful delivery of the banks first portfolio conversion with no business disruption. Served as chair for weekly project meetings.

Supported Marketing Operations department by reviewing and documenting processes, identifying improvement opportunities, and leading solution implementations to enhance inventory, testing, and issue-tracking areas.

An executive education program designed to equip leaders with the tools needed to build a comprehensive digital marketing strategy – integrating social media, content marketing, online advertising and marketing analytics.