Michael Snyder

Director of Food and Nutrition At Boston Medical Center - Brighton

Campus dining operations at Gordon College for Metz Culinary Management .This covers everything from Dining services involve the provision of food and beverage options for students, faculty, and staff, typically including cafeteria-style dining, grab-and-go options, and catering for events. Catering services encompass the planning and execution of food and beverage provisions for special events, meetings, and gatherings on campus.

As the general manager of Catchlight Painting, I oversee the daily operations and financial performance of a residential painting company known for its exceptional quality. Exceeded sales budget by 10% Raised the customer satisfaction ratings by 20% Project management of both painting and handyworker jobs Successfully transitioned the company to a new CRM system Successfully launched a new division focused on home maintenance

Buyk furloughed all employees due to funding issues caused by the Russian sanctions Managed the opening of the Boston region Increased order fulfillment rates by 28% by adding efficiencies in key areas Trained and mentored Area and Store Managers Created company-wide best practices and KPIs for store openings

Responsible for the overall operations of 5 Dunkin locations Managed two next-gen remodels Focus on deployment to lower DT times Recruitment, onboarding, and training Create and manage budgets Maintain brand standards and accountability Perform daily hospitality visits and monthly food safety and pest audits Responsible for 35 staff and 5 managers

Furloughed due to COVID-19 Determine staffing requirements and scheduling requirements Developed team members through appropriate training, coaching, and mentoring to ensure strong operational performance Optimized financial performance with increased sales direction 5%over goals/8% over the previous year Interactive with guests regularly to ensure satisfaction, increase the satisfaction ratings by 15% Tracked sales performance with KPIs to analyze weekly/monthly performance to ensure goals were met or exceeded Built and fostered client relationships

General operations and management of retail food outlets, including: Starbucks, Red Mango and a multi-outlet food court consisting of five unique stations. • Manage staff, prepare work schedules and assign specific duties as well as determine staffing requirements, and inter- view, hire and train new employees. Oversee and supervise front of the house staff consisting of 40+ employees • Compile employee time and payroll data from time sheets and other records • Compile statistical, financial, accounting or auditing reports • Prepare purchase orders and expense reports • Maintain and audit inventory levels • Establish and maintain relationship with hospital administration and outside vendors • Adhere to health and safety standards •Create and maintain a customer focused experience

• General operations and management of retail gift shops within the hotel environment in 3 locations • Manage staff, prepare work schedules and assign specific duties as well as determine staffing requirements, and interview, hire and train new employees • Plan and direct activities such as sales promotions • Plan store layouts and design displays, plan and coordinate moves to new and/or temporary locations for outlets • Compile employee time and payroll data from time sheets and other records • Compile statistical, financial, accounting or auditing reports • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts • Prepare purchase orders and expense reports • Maintain and audit inventory levels • Establish and maintain relationships with hotel management/clients

• Manager of operations for 2 food and 2 retail outlets within the hospital • Opening manager for five food and two retail outlets, Oversee 45-50+ employees including hiring and training • Manage food and labor costs and inventory control • Purchasing, merchandising and maintaining product inventory • Adhere to health and safety standards • Catering services for administrative staff • Maintain relationships with hospital management and leadership as well as outside vendors

• Managed total store operations in highest grossing location out of 3 independently operated businesses • Customer relations and Sales • Member of Back Bay Association