michael sager

systems and network administrator

About

Certifications: Comp TIA A+ (Hardware & Software), Network +, Security+, MCDST, MCP Completed Training: Comp TIA A+ (Hardware & Software), Network +, Security+, MCDST, MCSA (2003), MCSE (2003), Windows 2008 Active Directory, and Compt TIA Linux+. Datacenter Administration: VMWare vSphere and ESX planning and implementation, Microsoft Server 2003-2012, physical and virtual; Windows Active Directory, Group Policy, DHCP, DNS, Certificate Authority, Hyper-V, ; Veritas Backupexec (2010-16), VEEAM back and replication (through version 9); Network and VoIP Administration: Core, Edge, and datacenter switches, with Cisco IOS and Nexus OS: administration and troubleshooting; Cisco UCM administration and troubleshooting; Cisco WLAN and WAP configuration, administration and troubleshooting; DMZ and WAN routing; Level 2 Support: Windows XP-10 support; Hardware and software spec and testing;

Country

united states

City

rensselaer

Industry

information services

Skill

active directory, windows server, cisco ios, virtualization, hardware, it strategy, vmware, windows xp, citrix, firewalls, windows 7, microsoft certified professional, troubleshooting, group policy, disaster recovery, security, windows, datacenter administration, microsoft office, office 365, mysql, altiris, backup exec, cisco call manager, domain name system, wlan, it audits

Experience

student

new horizons albany

2007-1 - 2008-1 · 1 yr 1 mo

information systems and it service desk

atlas copco

2008-1 - 2010-1 · 2 yrs 1 mo

Troubleshoot and maintain PCs for 250+ users, including a large population of engineers and factory employees. Used Active Directory for Domain Administration, including user accounts and PC accounts. Providing a high degree of customer service, with quick response time and low down time for users. Managing Service Desk tickets for our entire site, and assisting other service desk member at different sites. Administration and supply of VPN tokens. Refresh of leased equipment. Using Altiris Deployment Server for Change Management of the local site. Able to create new jobs and modify existing jobs and PC images. Using Symantec BackupExec to maintain and operate backups for all servers, as well as Engineering PCs. Assisting with Server and Network infrastructure replacement and maintenance. Configuring and setup both personal and network Multifunction printers. Documentation and process development to create better workflow.