Michael Roberts
General Manager @ Clever Choice Floors
About
Dynamic, sales manager with a 10+ year record of achievement and demonstrated success and leadership in highly competitive markets. Adept at driving growth of company revenues and improving sales-team performance. Exceptional mentor and coaching. Tenacious in building new business, securing customer loyalty, and forging strong relationships with customers through exceptional Customer Service. * Dedicated to my own personal success in all areas of my life, * Excited about become financially successful and still have balance in my life * Deliver exceptional customer service * PASSIONATE about leading inspiring, and mentoring my team to greatness. * Perform to Key Performance Indicators * Maintain Store Presentation and Merchandising to an exceptionally high level * Operate to very specific business systems and procedures even when you are not sure why they work * Ambition, and the focus to want to progress through the ranks. * A GoGetter Core competencies include: ● Senior Management ● Organisational Leadership ● Customer Service ● Personal Development ● Construction ● Communication ● Solution Selling Strategies ● Team Building ● Fit & Healthy ● Hospitality ● Contract Negotiations ● Team Growth/Development ● High-Impact Sales Presentations ● Fun & Outgoing ● Retail
Australia
Cedar Vale
Wholesale
Management, Sales Management, Customer Relationship Management (CRM), Flooring, Customer Service, Sales, Strategic Planning, Leadership, Negotiation
Experience

General Manager
Queensland, Australia
Clever Choice imports and wholesales Bamboo, Oak and Laminate flooring. Family business based on the Gold Coast with Warehouses in QLD, NSW, VIC, SA, WA for over 10 years. Preferred supplier to Floorworld, Andersens and Flooring Xtra. Role - National Sales Manager

NRL Coach U12
Helensvale Hornets
Helensvale, QLD

Factory Manager
Express Blinds
Queensland, Australia
Express Blinds manufactures, wholesales and retails all internal blinds and window coverings. Family Business based on the Gold Coast for over 25 years. Role - Oversee all factory operations and staff management. Receiving Dispatching Inventory control Quality Control Production Schedules Customer Relations Reason for Leaving - To pursue a more senior management role.

Inbound Sales Representative
Telstra / Stellar International
Robina, QLD Australia
Stellar International is an International company who contracts to Telstra, Soni among others, to handle their inbound calls for sales, customer and product support. Inbound sales consultant, receive calls from Telstra customers answering their enquiries for sales of products and account / billing enquiries. I was a part of the safety team, to ensure all staff are working in a safe environment. The role requires a tight adherence to schedule, exception customer service and strict kpi’s.

General Manager
Horimber Blinds Floorworld
Central Coast, NSW Australia
Horimber Blinds Floorworld is a leading innovator in blinds and flooring with 20 employees and annual revenues exceeding $4 million. Oversee all sales and business development functions, including new product rollouts, key account management, customer relationship development, contract negotiations, and order fulfillment. Hold P&L and budget responsibilities. Provide cross-functional team training, coaching, and mentoring. Direct network of district sales managers and marketing associates. Design, implement, and adjust various sales plans and programs for products, with a focus on building a strong customer based team. Selected Achievements: ♦ Instrumental in creating the structure in which Horimber Blinds Floorworld runs and operates; set higher expectations and instituted individual team-member accountability resulting in 100% revenue increase over three years. ♦ Met or exceeded all quotas throughout tenure, achieving company profit while company went through its development and growth period ♦ Consistently developed strong, sustainable relationships with Project builders and secured $1 million dollar account.

Surf Life Saver - Patrol Member
Soldier Beach Surf Club
Soldiers Beach, Central Coast, NSW Australia
Bronze Medallion IRB Crew Certificate Spinal Management Defibrillation Certificate Advanced Resuscitation Certificate Silver Medallion IRB DriverCertificate II in Public Safety

Operations Manager
Paul's Warehouse Sports
Calton, NSW Australia
Paul’s Warehouse. is a leading footwear and sports retailer with $40 million in annual sales. Managed NSW state group comprised of 8 retail outlets, overseeing the operations our the warehouse and logistics. Developed and implemented a computerized stock control, Point of sale system, with corresponding manuals in conjunction with managing a stocktake team. Selected Achievements: ♦ Team consistently being proactive in developing and innovating improved stock management systems ♦ Set the standards for all other Store Managers. ♦ Utilized merchandising skills to turn warehouse style stores into well presented retail outlets

Bar Manager
Jackson on George
Sydney, Australia
Jacksons on George. is one of Sydneys high profile multilevel Hotels situated in the heart of the Rocks.. I started at Jacksons as a bartender and within the month was promoted to bar supervisor, this was one of the most exciting and rewarding job that I have held. I became the Bar Manager just Prior to the 2000 Sydney Olympics, and enjoyed everyday I worked. During this period, the hotel was that busy a continuos line was permanently adjacent to our entry. Duties included all hotel operations, cash management and crowd control. Selected Achievements: ♦ The feeling of being excited when waking up and looking forward to going to work. ♦ Promoted after a couple of months to Bar Manager.

Bartender
General R.W Bourke Hotel / Clodock Pty Ltd
Parramatta, NSW Australia
Michael Roberts's Contact Information
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