cude michael ray

President & CEO of a 20 million dollar credit union serving the employees of Georgetown University and Georgetown MedStar Hospital.

* Created the business development department and led sales and public relations efforts for the credit union * initiated, developed and implemented business development strategies and goals to increase and strengthen membership growth * oversaw the creation of new business relationships while maintaining strong relationships with existing business partners * managed a staff responsible for increasing new membership growth for the credit union while improving retention efforts * designed a marketing strategy for ongoing promotional growth efforts * created weekly and monthly reports for the senior management team and the board of directors regarding business development goals * hired and managed staff and responsible for their annual performance.

* Managed the branch staff * was responsible for hiring, employee development and overseeing the day-to-day branch operation * oversaw all training and career development of branch, member and loan office staff * skills used to manage staff included coaching, mentoring, hiring, disciplining, conducting performance evaluations and delegating * served as the public relations liaison between the Credit Union CEO and the leaders of the House of Representatives * job entailed project management skills including overseeing building renovations and the implementation of new technologies and board policies * position required a working knowledge of all credit union operations including but not limited to Information Systems, Visa and Card Services, Lending, Real Estate, Credit Union Call Center, Collections, Payment Services and Marketing and Business Development * acquired management skills through industry certification programs in the areas of organization development, strategic and project management * became a Certified Credit Union History and Philosophy Educator (DE).

* Created, planned, designed, and implemented training programs for a staff of 125 employees * conducted employee orientation & benefits seminars, financial service skills workshops, banking and human resource compliance/law seminars * facilitated personal growth and career development programs * conducted needs analysis and created training budgets * tracked and maintained the organization s in-house training program * was responsible for new employee evaluations, documentation and making recommendations for termination when necessary * was part of the credit union s strategic planning, team building, and sales initiatives * the position required extensive writing and public speaking skills and the ability to work with no supervision * position also required computer skills in Word, Windows 2000, Excel, and Power Point * served on the Credit Committee and reviewed loan requests up to $300,000.00.