michael padilla

manager customer operations

About

17 Years Telecom Experience specializing in Implementation and Implementation Management Strong knowledge of LAN, Ethernet, TDM, VoIP Excellent communication skills and customer oriented Loyal team member with an ability to work independently Ability to prioritize and plan tasks Outstanding coordination and problem solving skills Extensive experience handling and resolving executive escalations

Country

united states

City

denver

Industry

telecommunications

Skill

telecommunications, managed services, ethernet, voip, voice over ip, project management, vendor management, mpls, team leadership, integration, problem solving, call centers, networking, contact centers, program management, process improvement, ip, data center, business analysis, leadership, management, network design, cross functional team leadership

Experience

manager customer operations

centurylink

2016-2 - Present · 10 yrs 8 mos

manager - order management

verizon business

2009-8 - 2015-6 · 5 yrs 11 mos

* The Management/Supervisor position is a part of a highly visible team of management helping our employees be the best they can. Responsibilities for this position include: * Supporting a team of 10-15 order managers * Alignment at the VP level to ensure orders are accepted and prioritized according to plan * Coaching, reviewing monthly progress and driving the team to better performance * Dedicated implementation support for Verizon’s largest private network worldwide * Supporting a number of Lean Six Sigma projects * Managed services experience with financial client base

implementation manager

verizon enterprise solutions mci worldcom

2000-3 - 2009-8 · 9 yrs 6 mos

* Dedicated Implementation Manager for Key Accounts Billing >$10M Annually * Project Management for Deployment of new customer networks as well as new locations within existing customer networks. * Handled executive escalations for assigned accounts