michael nunes

* Resolve customer support and service issues on a multi-product platform in a friendly, efficient, and timely manner, while escalating issues when appropriate. * Educate/Coach/Support 450+ customers on a monthly basis on the system features * and tools. * Instruct and educate Site Owners on how to use the on-line help resources to * enhance their use of the Constant Contact services via Telephone, Chat, Emails, * and Case Call-Back. * Document all customer communications in the support tracking system. * Identify and report software defects to the internal tracking system, as well as select key B2B and B2C clients to participate in the product enhancement. * Cross reference additional product’s when applicable and explain the value. * Assist in the early success of a client thru educating them as to what would their next step process would be by utilizing the ToolKit platform. * Educate Clients on the importance of creating a social media presences. Then incorporate the platform to accomplish their goals, by cross reference campaigns on varies social channels.

* Specialising in independent advice focused on: * Assisting companies get the best out of technology. * Achieving business efficiency through technology enablement. * Alignment of technology with business. * Improvement of business results through improvement in the use of technology in supporting the business. * Translation of the paradigm from a technology-driven business to a business-driven use of technology. * Solving business-IT problems. Please see my web site www.spw-web.com for details.

Constant Contact empowers small businesses and organizations to create and grow customer relationships and succeed through email marketing. From our Small Business Innovation Loft to BBQs and bowling parties, there's always something to keep us thinking creatively to serve our customers better. And when we're not working or playing hard, you'll find our folks giving back to the community through local volunteer events and charity auctions. It's just who we are. Constant Contact is headquartered in Waltham, Massachusetts, and with offices in Loveland, Colorado, and New York, NY.Latest job openings can be found here: http://jobs.constantcontact.com/ See what it's like to work at Constant Contact in this video and follow us on Twitter using the hashtag #CTCTLife: http://ow.ly/xr7qS

Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams. The company equips small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more. Endurance's best in class family of brands includes Constant Contact, Bluehost, HostGator, Domain.com, BigRock, SiteBuilder, and Impress.ly, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 3,800 people across the United States, Brazil, India, and the United Kingdom. For more information, visit endurance.com.Like us on Facebook at facebook.com/EnduranceInternational, and follow us on Twitter at @EnduranceIntl.