Michael Mesa

Work in a team to helped support the Change, Incident and Problem Management process in our organization currently using ServiceNow and previously Microsoft SCCM with the facilitation of change requests and major incidents in response to end-user, technical, functional or wider business requirements. Also assisting in running and approving change tickets during the weekly CAB meetings to insure that our change management process helps reduce the risk exposure and disruption proactively when new changes are instituted within your organization’s operations and technologies. Using ITIL to provide an effective framework guideline to conduct change enablement and management activities. Supporting training and communication as part of the change management. Activities include designing and delivering training resources to our T&D user base.

Work in a team coordinating deliveries to 33+ locations, Inventory management, using ServiceNow and Flexera to support . Work with contracts, policies, savings opportunities and make tools available to help automate processes. Review the current state of Hardware Asset Management practices and discuss the drivers for change, including legislation and cost savings. Hardware License and Agreements Negotiations, Hardware Maintenance Contract Management, Centralized Receiving Models, Asset Tagging, Lifecycle Management - Developing IMAC Processes & Procedures, Utilizing Inventory Management, Discovery & Repository Tools, working with Fixed Assets, Redeployment of Assets, Disposal of Assets & Surrounding Legal Issues, Organizational Influences of Managing Assets, Systems Integration, Measuring Success and Total Cost of Ownership, Software License and Agreements Negotiations, Advanced Software License Compliance Management, Selecting & Implementing IT Asset Management Repositories, Reducing Lifecycle Costs Through Effective IT Time Management, Successful Change Management Techniques, Current Legislation Effecting Software Compliance & Licensing.

Work in a team supporting 11000+ users, 11 locations, using Remedy’s Magic Service Desk to support Windows XP, 2000, Active Directory, Novell, Office XP, MS Outlook and Exchange, Hardware Desktops, Laptops, Tablets, PDAs, Printers, Hospital applications and other software. Tasks include Project Management, Asset Management, Software Configuration, Documentation, Database Management and More.

Serving South Florida, our company provides a diverse range of custom services that range from photography, videography, video editing, photo booth rental, 360 spin booth rental, slideshows, presentations, and other custom media services.

Oversee all IT activities for the 2 South Florida offices and the 24 hour call center, Supporting 140+ users on Windows 2000, XP, Office 2000, Novell Netware 5.1, and Lotus Notes environment. Hardware/Software/infrastructure implementation and maintenance, project management, telecom maintenance, Server Operation and Backups, new hire training, application training, Microsoft Access Database Development, and more.

Help Desk Management supporting 400+ users using Vantive, Technology Asset Manager using Perigine, Lotus notes administration and support, Database Application Development, Novell, NT, and 2000 Network Administration, Fax Server Administrator, Octel Telecom Administration, Web page Development & Maintenance, Administration of various Tax and Audit software applications, PC Configuration & Migration, Server Configuration & Migrations, New Hire Training. Extensive knowledge of numerous operating systems including, Windows 9x, 2000 & XP, Novell Netware 4.11 & 5.0, Windows NT 4.0 & 2000 Server, Windows Terminal Server, Citrix Metaframe, SQL Server 6.5 & 7.0, Microsoft Office 97, 2000 & XP, Palm Pilots, MS Front Page 98 & 2000, Visual InterDev, HTML, ASP, Photoshop, Flash, and more