Michael Mars Jr

Direct Support Professional 2

About

I’m an IT Systems & Operations Support Specialist with hands-on experience supporting cloud-based platforms, managing user access and permissions, coordinating vendors, supporting deployments, and troubleshooting system and platform issues in regulated, high-availability environments. My background combines operational discipline with technical problem-solving, working in environments where uptime, documentation, compliance, and accurate escalation are critical. In parallel, I’m the founder of MyDD Rideshare and the Heard You Loud & Clear app. My founder work is systems-focused, including infrastructure coordination, access control, platform readiness, and operational stability. Professionally, I’m focused on Systems / Infrastructure Support and IT Operations roles, where I can continue growing technically while bringing reliability, accountability, and strong communication to the teams I support. Core focus areas: • Systems & Infrastructure Support • User Access & Account Management • Platform & Application Support • Technical Escalation & Vendor Coordination • Documentation & Compliance I’m open to contract or direct-hire opportunities aligned with IT systems, infrastructure, or operations support.

Country

United States

City

Columbia

Industry

Transportation/Trucking/Railroad

Skill

Network Support / Network-Aware Support, Problem Solving, Critical Thinking, Attention to Detail, Strategy, Organization Skills, User Experience Design (UED), Figma (Software), Adobe InDesign, UX Research, Prototyping, Adobe Acrobat, User Interface Design, User Experience (UX), Capital Equipment, Solution Selling, Community Outreach, Account Management, Business Analysis, Team Management

Experience

Direct Support Professional 2

SCDMH

2025-2 - Present · 1 yr 8 mos

Columbia, South Carolina, United States

• .Provided frontline systems-style support in a regulated, high-availability environment • Documented incidents, behavioral events, and operational changes with accuracy and compliance • Used internal systems to track client data, scheduling, and service delivery • Coordinated with supervisors, clinicians, and external resources to resolve operational issues • Assisted with onboarding and training of new staff, improving workflow consistency • Maintained strict adherence to privacy, safety, and compliance stand

It Systems & Operations Manager (Concurrent Position)

Mars Jr, LLC

2020-2 - Present · 6 yrs 8 mos

United States

Mars Jr LLC, Columbia, SC Designed and managed cloud-based application infrastructure supporting drivers and customers • Coordinated third-party vendors, developers, and hosting providers Managed access controls, role-based permissions, and operational security standards • Oversaw application deployment, testing, and production readiness • Troubleshot system issues, user access problems, and platform stability concerns • Created documentation for workflows, onboarding, and operational compliance • Acted as primary technical escalation point for all system-related issues Supported network-dependent services including user connectivity,authentication, and platform availability