Michael Liu

Joined SIS group, supporting intensive stock trading system and Its clients including TD, HSBC, National Bank, DTCC etc. Participated in Sysplex project on Z/OS lpars, Converted all MQ environments to shared in Queue Shared Groups, Providing High Availability Solutions. Participated in various projects including DR for Z/OS, As/400, distributed systems, New Environment Build, MQ applications, Channels Encryptions etc. In the meantime provided regular MQ oncall support for mainframe Z/OS including Troubleshooting and Documentation, Maintain IBM MQ at correct service level including Upgrade IBM MQ and Apply RSU/PTFs on regular basis on Z/OS, Change and Problem Management etc.

Participated in Sysplex project on Z/OS lpar. Providing Technical Solutions and Support for IBM MQ on all the Rogers MVS lpars. Converting all the MQ qmgrs into Queue Sharing Groups. Working with all other technical teams on various issues and solutions. Troubleshooting and Documentation, Change and Problem Management etc.

Providing Technical Solutions Design and Support for IBM Customers including BELL Canada, Cooperators Insurance, Bank of Nova Scotia, Government of Albert , Canadian Pacific Railway , Desjardin Insurance, Celero Solutions, Bank of Laurentienne etc. Providing 7 *24 oncall Support together Various project design and implementation. It involved WMQ/WMB/WAS steady state support, healthy check, solution design, troubleshooting ,documentation, System upgrade, Monitoring, Change and Problem Management, employee training etc. The technical solutions and services are across all kinds of platforms including Z/OS mainframe, AIX, Solaris, Linux, HP UNX, windows etc.

Joined newly built DSS (Development Shared Service) Environment team and successfully completed the transition project of the Lending Portfolio environments to DSS environment team. We built and managed Lending Environments to provide high availability service for all the ongoing projects. It involved with Creditlink, AWS, COS, CBS and all related Web services components. My major tasks: Create new environments including Websphere Application Servers (JVMs), IBM MQ (Websphere MQ) , ESB, Web Services etc. Configuring environments including QCF, Q, MDB, ESB BUS, datapower URL. Security, MQ queues, JVM setting etc. IHS server SSL for almost 22 environments Deployments for Websphere application servers and Web services Problem analyst and troubleshooting all the environment related issues on distributed and host. Created documentation and process for the new team Knowledge transfer to team members.

Working for IBM Canada providing advisory technical support for the following customers: BELL Canada, TCRS (Trans Canada Retail Service), OLGC (Ontario Lottery and Gambling Corp.), IBM Canada Internal system, BNS (Bank of Nova Scotia), Celestica, CPR(Canadian Pacific Railway), Franklin Templeton and Celero. My primary duties includes 7*24 rotational On-Call and steady state support, WMQ/WMB infrastructures and implementation, problem determination and solving, WMQ/WMQI2.1/WMB6.0/WAS installation, development, configuration, upgrade, monitoring and administration. WMB message flow deployment and Broker domain admin. Documentation for accounts changes/procedures/ team initiatives etc, quarterly/monthly/daily Security health Check for all the accounts, Changes and Problems Management, Cooperation with other technical teams (DB2, WAS, MVS support etc.) on accounts changes/problems and projects.