michael lagano

Assisting patrons in the selection and interpretation of materials, assisting patrons with basic and complex reference questions at the information desk, while roving through the library, and on the telephone. Assisting patrons with digital databases, e-book downloads and e-readers. General Information/Reference desk duties including being person in charge when branch manager and team leaders were not present

Using library automated circulation system to circulate materials to library users including checking materials in and out, processing reserves and interagency loans, registering borrowers and collecting fines and fees Greeting library users, answering telephone and performing a wide range of clerical public contact duties, maintaining good relations with the public and resolving patron problems and issues

Operational manager of Circulation department with 30 employees and a circulation of 1.2 million. Staffing, hiring and training of staff, customer service and retention, cash control, circulation services and policies, over dues, damaged and lost items, managing perpetual book sale and processing discards. Maintain and troubleshooting of 3m Automated Materials handling machine and all automated self checkouts