michael cain

Sales Training) SBC INC. - Hoffman Estates, IL / Chicago, IL Upon SBC's acquisition of AT&T, appointed to spearhead the rollout of eCRM Siebel application to all SBC sales personnel, overseeing a high performance project team of 75 management and non-management staff from various departments (Training, IT, Sales and Desktop Support) to deliver the project and provide post-implementation testing and usability. Personally originated and developed Siebel training material content for all AT&T Sales channels; scheduled and coordinated with various facilities to organize training events for the SBC Horizon Sales Force Automation application; facilitated training and ensured post training support. Successfully trained approximately 7,000 end users in just two (2) months. ;

Selected to project management role to author and certify software business requirements for a CRM tool used to amass large volumes of customer data from internal/external sources-Customer Information Management (CIM). Influenced short and long-term billing strategies for the organization's Federal Solutions group by overseeing the General Services Administration's (GSA) Metropolitan Area Acquisition Contract (MAA) project on SBC's behalf.

* Sales Training) SBC INC. - Hoffman Estates, IL / Chicago, IL Upon SBC's acquisition of AT&T, appointed to spearhead the rollout of eCRM Siebel application to all SBC sales personnel, overseeing a high performance project team of 75 management and non-management staff from various departments (Training, IT, Sales and Desktop Support) to deliver the project and provide post-implementation testing and usability. Personally originated and developed Siebel training material content for all AT&T Sales channels * scheduled and coordinated with various facilities to organize training events for the SBC Horizon Sales Force Automation application * facilitated training and ensured post training support. * Successfully trained approximately 7,000 end users in just two (2) months.

* Authored training and development collateral and procedural “best practices” for Bank’s SalesPage CRM application for mobile and desktop usage, content and standards that used to train 600+ sales professionals in the United States and Canada. * Drafted customized programs that addressed a broad range of skills levels across several sales channels. * Readily available for 1:1 training / tutoring sessions for technology issues, collaborating with IT and outside vendors to expeditious resolve problematic concerns. * Identified key areas of concern and developed 20+ Quick Reference Guides (QRGs) for use by Client Solutions Centre and end users. * Drafted project specifications for User Acceptance Testing, Training, Communications and Deployment of SalesPage iPad, utilizing Camtasia for all training initiatives. Handled all training for new product / module releases / upgrades. * Produced detailed reports that analyzed program participation; planned and executed new hire orientation.

* Managed training development efforts for a major international retailer including eLearning, Games, Simulations, Systems and Instructor Led Training courses. * Developed detail project plans and dashboards for clients and internal leadership. * Motivated and managed internal teams of Learning Managers, Instructional Designers, Graphic Designers, Programmers, Testers and Editors. * Coordinated internal and client team meetings, provided client status updates and leadership updates. * Delivered multiple parallel projects on time and within budget constraints. * Provided exceptional client support.