Michael Kilmon Jr.

With over 28 years in the customer service industry, I am deeply passionate about delivering exceptional service and developing others. My journey has been fueled by a commitment to exceeding expectations and thriving in challenging circumstances. I excel in leadership and the development of individuals at all levels, from team members to senior management. As the Regional Manager at Waters Car Wash in Florida, I oversaw six to ten locations with a focus on operational excellence and team growth. My attention to detail and strong sense of accountability have been key drivers in my successful management career. I take immense pride in promoting from within, building high-performing teams, and creating advancement opportunities for my teammates. Key strengths include: • Leadership & Development: Leading and mentoring individuals to achieve their fullest potential. My approach emphasizes coaching, continuous learning, and career growth. • Customer Service Excellence: A steadfast commitment to providing top-notch service, ensuring every customer interaction is positive and memorable. • Training & Mentorship: Developing comprehensive training programs that enhance skills and knowledge, fostering a culture of continuous improvement. • Operational Management: Overseeing multiple locations, ensuring consistency in quality and service, and driving operational efficiency. • Team Building: Creating cohesive, high-performing teams that work collaboratively to achieve common goals. • Integrity & Accountability: Upholding the highest standards of honesty and integrity in all interactions, with a strong focus on accountability and ethical leadership. Throughout my career, I have taken pride in my ability to build and nurture high-level teams, fostering a culture of excellence and growth. My dedication to promoting from within not only empowers my team members but also strengthens the overall organization. I believe in leading by example and strive to inspire those around me to achieve their best. As a Multi-Unit managerial, my role is not just about managing locations; it’s about creating an environment where employees feel valued, customers receive outstanding service, and the business thrives. I am always eager to connect with like-minded professionals and explore opportunities for growth and collaboration.