Michael Huang

• Deep-dived into churn drivers and identified gaps and actionable areas of opportunity by building multi-faceted analyses collaboratively with marketing; resulting in new customer acquisition campaigns and retention strategies • Built comprehensive churn dashboards in DOMO and Tableau providing fully automated business insights into key drivers and trends • Built attrition forecasting model for Monthly Payment In Advance (MPIA) customer segment; identifying this particular segment as the highest churn segment in FFH

• Developed monthly AFDA/bad debt reporting and variance analyses for executive budgeting reviews; providing insight into key drivers for bad debt and identifying potential ways to minimize the multimillion dollar expense • Created the first data-visualization BI dashboards in DOMO within the analytic team; providing internal stakeholders with up-to-date trending and insight into Wireless Bad Debt and leading and guiding the team towards automated visualized reporting • Built forecasting models to set measurable targets and identify variance drivers for Bad Debt Recoveries and Sales of Recoveries operations • Streamlined and automated SAS ETL data processes; significantly reducing short term forecasting data processes by over 60% • Optimized existing forecasting models; successfully improving annual variance between actuals and triage by 74% in 2016

• Provided ad-hoc business analysis support and recommendations to Senior and Executive management teams • Established KPI reporting tools to report and track productivity across all business units • Created a warehouse manpower model to forecast manpower requirements and productivity for annual budget planning • Coordinated and implemented a $350K security project with over $200K annual savings • Designed warehouse layout and conducted capacity analysis for a brand new 437,000 sq. ft. distribution centre; initiated and implemented optimizations in the new distribution center • Developed the order picker performance reporting system; optimized the warehouse setup by analyzing operational data which led to 30% productivity improvement in order picking process within first two years

• Process Improvement • Decision Analysis & Modeling • Supply Chain Management • Synchronous Manufacturing • Production & Inventory Management