Michael Hoare

With over 30 years experience in Technology and Public Sector, I’m now proud to be Global Chief Transformation Officer at ServiceNow helping organisations digitally transform their businesses, make work better, and transforming this amazing organisation and platform of platforms to even greater success.

As Chief Digital Officer for Fujitsu Public Sector business I am responsible for defining and developing the digital services required by Government to unlock the value of data within Government departments and help accelerate their drive to citizen centric services. Alongside the development of customer centric enabling solutions, I have been heavily focused on building technology/digital leadership within the business driving a digital first vision and culture

As chief technology officer for Fujitsu on HMRC account I am responsible for developing client-oriented solutions, organizational strategies and responsive consultant capabilities. The last couple of years have seen a move towards customer Co creative opportunities underpinned with advice and guidance developed by my team. Examples of the team support span multiple domains, they include; security, cloud migration, workplace services, automation, data management and vendor selection. Much of my work has been driven by supporting HMRC from initial problem identification through commercial ideation and into change management. Alongside the development of customer solutions, I have been heavily focused on building robust team who can independently and actively manage all elements of the engagement lifecycle. This entails developing a portfolio of multi-skilled individuals capable of working solo or team to further client and Fujitsu’s aims.

Non Executive Director of large acute Trust in most deprived areas of West Midlands, with 500m+ turnover Chair of Finance and Investment Committee, through two Chief Finance Officers, scrutinising Trust to a balanced financial position for 3 years running. Member of Major Projects Board, Technical Committee, Quality Committee, Remuneration Committee as well as full public and private Trust Board meetings. Supported exec team and held them to account through committees and governance structure through funding and application process for outline and final business case on a £XXm new hospital, including securing a new supplier and business case following collapse of Carillion. Oversaw creation of business case, implementation plan and benefits realisation of new Electronic Patient Record. Provided subject matter expertise as well as scrutiny and governance for multi million pound project Championed inclusion and diversity including sponsoring LGBT Staff Network, attending Black History Month events and providing challenge at the board for tackling health inequalities Provided mentoring & support for executive directors, inclusive of recruitment process for new Chief Finance Officer, Chief Informatics Officers and Chief People Officer. Working closely with non executive directors on holding the executives to account, including preparing for and responding to two CQC inspections, developing the ICS, supporting an alliance in the Black Country and working with other boards where appropriate Skilled at appropriate challenge in board meetings, balancing the scrutiny and challenge aspect of the non executive role alongside bringing my technical expertise to discussions Supported Trust Charity Events including making contacts in community and attending launch events, staff awards to personally thank staff, staff network events and taking part in board visits to front line services.

Creator and founder of Independent consulting company specialising in business strategies, outsourcing models across Defence, Public and Private sector organisations. Specialising in consultancy led business and digital transformations. Providing advisory services to CxO stakeholders and senior leadership to fundamentally reshape their business including the cultural aspects in order to fully embrace a new way of working as they move forward on their digital journey.

Responsible for reviewing the Defence and intelligence market place to define technology solutions to address the ever changing environment. Leading a team through the process of defining and adapting solutions to address the unique business challenges in this sector taking ideas through the early stages on business case modeling through to prototypes and then into fully fledge offerings to the market.

Leading over 300 people on the creation of market ready solutions to support Hybrid Hosting and Network related capabilities for Fujitsu UK and Ireland. This included ensuring the financial viability and longevity of the offerings with P&L accountability. Working with multiples teams to define new offerings and ensure that current capabilities stay relevant through the life of those services. Taking those offerings through the product lifecycle and ensuring the surrounding support services were delivered to improve the uptake of these offerings.

As technology lead for the product business in the UK I was responsible for the growth of the product portfolio into existing and net new business areas.