Michael Hilario

Responsible for overseeing client engagement, account management, and business development activities, as well as identifying service enhancement opportunities and participant services support. The role contributes to the acquisition and management of accounts and acts as the client engagement lead ensuring collaboration and seamless handoff to internal teams for execution of client relationship management needs.

I provide Active Directory consulting and training services that will help staff and employees optimize and support the Microsoft AD environment. Additionally, as AD is an security enforcement technology, I recommend and suggest best security practices for an enterprise. Technical Expertise: Windows Server 2000, Windows 2003, Windows 2008, Windows 2012, Windows 2016/2019, Active Directory, Group Policies, Hyper-V, System Center 2012, Microsoft Azure, Microsoft Performance Monitoring tools, Win debug, Desktop Performance, Windows 7, Windows 8, Windows 10, PowerShell, ITIL, Microsoft Exchange Servers, Microsoft Lync, Office 365.

Manage and overseen the Active Directory Development and project teams (full time and contractors), including hiring, training and performance management. As a crown jewel application in across North America, oversee 300-600 Domain Controllers, Single forest – multiple domains, including DMZ. Additional roles include team metrics, participate in internal and external security audits of AD, lead detailed phases for projects/ programs identifying, tracking and coaching new Technical System Analysts to understand the business process internally and all the tools. Responsible to manage projects: Tech currency project – windows 2012/2016, LDAPS migration project, Windows 10 migration project, Audit, Group Policies project. Address risk findings. Volunteered in Employee Reward Program for staff. An enterprise initiative which covers over 3000 employees and part of this initiative is to review hundreds of testimonials. A side benefits of this reviews is you learn what people do and what their jobs are. Responsible to manage projects: Tech currency project – windows 2012/2016, LDAPS migration project, Windows 10 migration project, Audit, Group Policies projects.

Managed and direct a team dedicated in Privileged Access Management. Privileged Access software includes the Hitachi Privileged Access Management solution. This solution was tasked in locking down and providing attestation to Active Directory users and service/application accounts. Reviewed service agreement with vendors for software; maintain vendor relationships for the purpose of understanding new technology and its applicability to the business.