Michael Handal

Enterprise leadership of Asset Protection and Comprehensive Loss across field and support center teams. Responsible for employee safety, loss prevention strategy, enterprise risk mitigation, business continuity, crisis response, and margin protection.

-Responsible for leading the development of inventory management and reporting strategies, plans, and operational guidelines to support the company’s vision to exceed our patient’s and customer’s expectations, improve on shelf availability, manage working capital, and reduce shrink/waste. -Oversees the licensing and renewal process for all Walgreens locations including 115K+ active licenses. -Acts as an idea generator, working with others as a thought leader and subject matter expert to create processes and tactics that support the company in achieving its overall business objectives -Owns and manages the In-store Inventory management process (ordering, receiving, counting, returns, physical inventory) and develops strategic partnerships and projects with internal/external partners to best manage the $65B in annual inventory spend and the $7B inventory on shelf

-Operations lead for the largest SAP S/4HANA retail implementation in the world for 8886 stores in 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands -Designed and deployed state of the art retail inventory handheld application used daily by all Walgreen retail locations. -Designed and deployed inventory training for 250,000 store team members and field leaders. -Delivered world class inventory management execution by leveraging people, process, and technology to continually improve and enhance the solution.

-Reported to the President of Business Operations. -Oversaw five black belts; manages a portfolio of projects that drive $22M in process improvement. -Led a $10M+ opportunity focused on improving the amount of no credit Rx returns processed through Windsor and Genco. -Directed the overall prioritization and implementation of process improvement opportunities within Asset Protection Services, Facilities, and Customer Call Operations.

-Oversaw 15 employees and a $75M savings target. -Led the on-shelf availability initiative for Walgreens chainwide; facilitated the development and deployment of improved inventory processes; implemented operational efficiencies that improved in stock by 15% and reduced labor by $20M. -Developed and implemented a retail advertising improvement that drove $100M in top line sales and $25M in gross profit dollars. -Oversaw expense optimization programs that improved EBIT by $15M+ in 2014 including store care frequency optimization, phone line optimization, and shopping cart ordering improvements. -Developed and implemented excess inventory solution that created $60M in cashflow. -Improved the allocation of $3B in store labor by better forecasting of store specific activities like reset/revisions, ad tags, price changes, and training. -Co-negotiated a contract with our signs vendor yielding a $4.5M annual savings. -Negotiated down liability settlement with previous uniform vendor from $1.5M to $76K.

-Oversaw as the Operation liaison the conversion of 150 stores to the Well Experience Format. -Worked cross functionally with facilities, construction, deployment, L&D, pharmacy services to address and improve operational opportunities. -Designed, negotiated and implemented a chainwide uniform program on time and under budget. -Led the negotiations for a $2M settlement with sign vendor regarding improper soffit signs

-Led remodel/refresh program of 6,400+ stores over two years with completion of new store layouts, assortments, and branding/decor. -Optimized the store implementation costs by transitioning from 3rd party teams to internal resources saving over $60M in labor. -Improved the mark down process during store conversions by addressing system and governance issues that allowed for a significantly better sell through on items that were being removed from the planos. -Developed a process that saved over $2M in labor by eliminating the need to do resets/revisions in a store during the week of conversion.

-Worked cross functionally with Store Operations, Take Care, and Specialty Pharmacy as part of the One Walgreens Initiative to realize quick wins and overall Walgreen Co. synergies. -Led the effort to deploy, train, and drive adoption from field leaders on a pharmacy labor model that yielded $300M in payroll improvement.

-Responsible for 40 stores, 1200+ employees and $400M in sales in the Sacramento area (Modesto, Stockton, and Sacramento). -Responsible for all aspects of operations including sales, profits, ROI, market share, expenses, service, recruitment, training, and shrink. -Increased operating income by $4M in three consecutive years. -Decreased shrink by 25% in consecutive years. -Delivered significant improvements in payroll, inventory, and Rx volume. -Top suggestive selling district in the Chain.

-Managed four stores in Dallas Forth Worth including the two busiest 24-hour locations in the district. -Opened a new store that exceeded its 3rd year estimate in the first year of operation. -Improved operations in all stores by focusing on the development of the team and focusing on service and inventory to drive profitable sales. -Developed 9 Assistant Managers into Store Managers. -Emerging Leader program for high performing Store Manager.

-Learned all aspects of Pharmacy and Retail Operations -Performed all roles within the store including: Service Clerk, Photo Technician, Pharmacy Technician, Assistant Manager, Executive Assistant Manager, and Pharmacist