Michael Townsend

- Innovative AI Solutions: Designed and implemented a cutting-edge NLP learning content recommender, providing Microsoft LEARN personalized recommendations. - AI ETL Pipeline: Developed a robust AI ETL pipeline, processing vast amounts of content to deliver precise and personalized recommendations with minimal user input. -Team Leadership and Collaboration: Led a high-performing team of developers, data scientists, UX designers, and researchers achieving seamless project implementation and validation. -End-to-end System Design: Successfully integrated the recommender system into a platform, which we built from ideation to production in 16 months. -Technical Proficiency: Utilized React for front-end development, .NET API, and FastAPI with Python for the backend, ensuring a scalable and reliable system. -Performance Improvement: Enhanced system performance through rigorous quality analysis and performance tuning, achieving high accuracy and reliability in recommendations.

• Lead team rewriting front and back end of the core of our electronic filing (E-file) process using a microservice architecture • Created tool to speed development, saving our team two weeks of work on the E-file rewrite • Used Azure DevOps and Helm charts to deploy application to five differently configured environments • Aided in interviewing, hiring, and onboarding four developers for our team • Successfully delivered the new E-file application after two years of work while maintaining at least 90% unit and integration test code coverage • Worked on all aspects of the E-file rewrite including the SQL database, docker containerization, Kubernetes cluster configuration, microservice architecting, React and JavaScript (JS) front end as well as the SASS/CSS styling

• Our team maintains the primary TaxSlayer Professional product website, as well as a reporting site, our custom CRM, a customer account management site, back-end services that communicate with the IRS, banking partners, and ancillary product partners • Innovated a goal visualization feature allowing goal tracking for tax preparers using D3 • Maintained and developed features for TaxSlayer Professional web product which processed millions of returns this year with thousands of concurrent worldwide users • Constructed scalable data tracking system, maintaining a history of important data • Refactored main profile page allowing dynamic editing of data, eliminating multiple page redirects • Member of core group that architected and rebuilt the customer account management site

- Developed file scanning algorithm to find and enumerate formatting errors in a CSV file - Explored importing and manipulating 3D models using WebGL - Built webpage, front and back-end, for clients to search a Mongo DB - Developed documentation for using AppVizo’s REST API protocol - Created template emails allowing for automated email population and sending of reports

Research in the field of Programming Languages, creating a language called Grady that is a hybrid between a dynamically and statically typed languages using categorical semantics https://github.com/heades/gradual-typing

- Primarily served as lead teller, organizing teller schedule to optimize coverage and managing vacations - Selected most often to train new tellers for the region (five times, normal rate is once per year) - Instrumental in meeting branch loan goals as they increased from $150,000 to $430,000 per quarter - Responsible for maintaining confidential branch paperwork according to FDIC and Regions policy

- Supervised entire program of varsity and novice rowers, involving recruiting, budgeting, fundraising, and creating long term goals for program - Expanded program from 35 to 140 rowers - Promoted to Head Coach after one year with the program - Retention within the board significantly increased (2 board members quit versus 10 the year before) Specific Coaching Accomplishments - Women’s Club Varsity 4+, 14th at National Championship 2010 - Men’s Club Varsity lightweight 4+, 5th at Regional Championship 2010 - Men’s Club Varsity lightweight 4+, 6th at Regional Championship 2011

- Started as teller and moved into Lead Teller position after one year - Trained, coached, and oversaw four tellers - Managed the vault including cash ordering and shipping, and foreign currency - Encouraged and promote sales while tracking performance per teller - Knowledgeable in all areas of banking including various account options, IRS and FDIC regulations, security policy, as well as investment and commercial services

- Started as a Barista making coffee drinks and caring for customer needs - Promoted to Shift Supervisor, responsibilities covered 3 co-workers, general maintenance of store, food and beverage quality and cash handling

Head Coach (07/2007/-08/2008) - A full-time position leading the Augusta Rowing Club, Inc., included a Masters and Junior Program - Oversaw the development and improvement of the four Junior teams and coaches - Through my recruiting, the number of rowers for the youth program doubled - Maintained and repaired a full boathouse of 25 shells, 25 rowing machines and a full weight room - Organized team trips, drove the trailer, trained 6 coaches at the boathouse - Took care of membership paperwork, club room rentals, and the boathouse website - Established and coached two high school novice summer camps each with over 20 rowers and garnering over $8,000 for the program - Interviewed and hired other coaches for the Junior Program - Co-Regatta Director of the Head of the South Regatta, which grew to be the 11th largest in the US - Co-Regatta Director of the Augusta Invitational Regatta as well as 2 other Master’s regattas Rowing Coach (08/2003-12/2005; 08/2006-07/2008) Specific Coaching Accomplishments - Men’s Youth Novice 8+ and 4+ Champions at Southeast Regional Youth Championships 2004 - Men’s Youth Varsity 4x, 8th at Youth National Championships 2005 - Men’s Youth Varsity 8+, 5th at Southeast Regional Youth Championships 2005 - Men’s Youth Varsity 4+, placed 7th out of 48 at Head of the Schuylkill Regatta 2005 - Men’s Youth Novice 8+, place 3rd at Southeast Regional Youth Championships 2007 - Men’s Youth Varsity 4+ and 4x, both placed 5th at Southeast Regional Youth Championships 2008 - Assisted the Women’s Youth Varsity 4x, 12th at Youth National Championships 2008

Along with the bachelors of Computer Science, I will also have a minor in Math.