michael glazer

Responsible for ensuring successful membership from onboarding through renewal across 3000+ users with training, user feedback sessions, and just-in-time outreach supported through platform utilization data analysis. Partner with senior client stakeholders to diagnose critical business needs and align service. Learned new data visualization techniques through Tableau and Power BI to build out internal and external dashboard to analyze user metrics. Support Commercial partners as product expert through on-going sales activity. Work with internal product and design teams to provide user voice in design process.

Support Commercial and Customer Success teams in the onboarding and service across a portfolio of client organizations. Provide users with one-on-one or team platform support for recruiting and workforce planning needs.

Continued ownership of successful membership from onboarding through renewal across customer base for both large enterprise and middle market customers. Expanded responsibility within Product and Marketing functions to help build out 2019 marketing roadmap to support continued business growth. Partner with Product Managers in writing and reviewing user stories during grooming sessions as well as support discussion on prioritization of product needs within agile product development environment.

* Worked 40 hours a week for eight weeks in a professional environment. * Created and sustained social media networks and increased following. * Maintained and led updates on Visions in Action website utilizing proper research and analysis. * Developed and organized up-to-date contact list for weekly emails to update the followers of Visions in Action

* Responsible for facilitating new business development to increase market share for voluntary benefits. * Consult with clients on the healthcare system and potential benefit packages. * Present in both one on one and group environments to communicate the benefit of the products. * Qualified for Fast Start award within 2 months of start date. * Utilize Spanish in the sale and explanation of policies to certain individuals.

* Developed and managed multiple social media outlets for clients with over 7,000 followers. * Represent various clients at local venues to maximize effectiveness of event promotion. * Aided in the research of social media trends in collegiate bowl games over the past three years. * Specialized in working with United Way through management of promotion with over 5,000 people attending.

* Represent the point of contact for 140 member agencies within Hamilton and Clermont County. * Assist in the implementation of USDA product to 94 member agencies throughout Ohio. * Oversee the distribution of 1,085 Senior Boxes through the Commodity Supplemental Food Program. * Perform outreach through presentation of new information to agencies and their staff/volunteers. * Determine membership status for new and existing members. * Direct and approve the distribution of produce and mobile pantries.

30 hours course time spent studying public policies and empowerment strategies focusing on hunger and poverty."]

Six months abroad; Visited 8 countries, lived with a host family and studied Spanish while being immersed in European culture."]