Michael Franks

Plant Manager @ OrePac Building Products

About

"The only person you are destined to become is the person you decide to be." - Ralph Waldo Emerson I am a highly motivated and results-oriented professional with 10+ years of invaluable experience in managing business operations, steering customer relations strategies, and driving productivity to optimize revenue growth. My goal is to leverage consultative, helpful approach to build long-lasting relationships with the customers, which subsequently increases customer loyalty and retention, and maximizes business profitability. By combining customer service ethic, attention to detail, and the ability to maintain long-term client relationships, this can drive superior results in identifying opportunities to increase customer base and optimize sales. Spending time with the customers to understand their needs to be able to offer the best solution for their unique situation, is an excellent method of ensuring greater customer satisfaction and a strong business relationship with clients. ACHIEVEMENT HIGHLIGHTS + Consistent in meeting production and sales target for the entire west coast operations of the company. + Established and maintained a long-term business relationship with customers resulting in increased sales and profits. SPECIALTIES + Business Development + Training & Mentorship + Succession Planning + Human Resource Management + Cross-Functional Team Leadership + Learning & Development + Program Implementation + Client Relationship Management + Employee Relations + Market Research

Country

United States

City

Eagle Mountain

Industry

Building Materials

Skill

Operations Management, Production Management, Plant Operations, Management, Fast-paced Conflict Resolution , Influential Negotiation Skills, Direct Mail, Lean Manufacturing, Color Management, Account Management, Direct Marketing, Banners, Business Cards, Catalogs, Brochures, Lean Management, Continuous Improvement, Client Relations Management , Process Improvement , Production Management

Experience

Plant Manager

OrePac Building Products

2025-10 - Present · 1 yr

United States

Operations Manager

OrePac Building Products

2023-1 - 2025-12 · 3 yrs

West Valley City, Utah, United States

Plant Manager

Cornerstone Building Brands

2019-9 - 2023-1 · 3 yrs 5 mos

Tualatin, OR

General Manager

Ascot Enterprises Inc

2013-11 - 2019-9 · 5 yrs 11 mos

Mcminnville, oregon

Ascot Enterprises, Inc. manufactures window coverings and bedding. The Company offers draperies and bedspreads, pleated shades, rollers shades, pillows, and valances. As a GM, I oversee daily business activities, support staff development, enhance efficiency, and drive sales and optimize revenue. HIGHLIGHTS • I implement strategic management of pricing, inventory, demand, and distribution channels to maximize revenue growth. • I effectively manage the workforce to ensure that production and sales targets are met for the entire west coast operations. • I execute an effective strategy to manage customer relationship that results in increased profits for the business. • I maintain a high level of customer satisfaction to reduce churn rate and increase customer loyalty and retention. • I identify new business opportunities by working directly with customers and staying current on the latest market trends.

Manager

Oregon Lithoprint Inc.

2003-12 - 2013-8 · 9 yrs 9 mos

OVERVIEW Oregon Lithoprint Inc. is a fourth-generation, local, family-owned printing company based out of McMinnville, Oregon. They print books, magazines, tabloids, digests, catalogs, and directories on uncoated paper using cold-web printing. The company also offer our continuing clients a full range of printing products and services. As a manager, I effectively managed the company’s day-to-day production activities to ensure that production and sales goals are met. HIGHLIGHTS • I planned, scheduled, and oversaw production runs to ensure products meet established quality standards. • I drove efficiency by effectively utilizing company resources such as workforce, machines, and supplies. • I coached and motivated employees to meet production goals resulting in increased company revenue. • I utilized knowledge in lean manufacturing to develop and implement strategies that drive productivity.