michael ewings

* Professional with an operational mandate to deliver advanced systems networking, internet services and support. Business understanding captures the best value by maximizing solid knowledge of technology definition, selection, and implementation. Harnesses astute analytically capabilities and perceptive operational requirements to take advantage of new emerging and existing technology. * Handling and installing of CAT5 cabling. * Handling and installing of fiber-optic cable. * Handling and installing of electrical wiring. * Handling and installing of printers, and copiers. * Handling and installing of postage meters, and security.

* Handled multifaceted clerical tasks (data entry, filing, records management) * as the assistant to the registrar and admissions offices. Coordinated travel arrangements, * maintained database and ensured the delivery of premium service to soldiers. Quickly * became a trusted Team-Leader known for positive attitude, flexibility and high-quality work. * Communicated effectively with multiple departments to plan meetings * Prepare welcome packages for new soldiers. Established strong relationships to gain support * amongst fellow soldiers. * Analyzed data entry systems and prepared recommendations for system-wide improvements * Compiled and delivered reports * Trained and developed soldiers. * Served as key control and security system manager for the building * Designed and presented training curriculum for personnel

* 3 years of experience providing customer support in busy call center environment for cell * phone provider. Attained extended knowledge of products, packages and services offered by * company. * Assisted users to identify and solve software problems * Answered inbound sales calls and assisted customers with catalog purchases * Assisted customers with inquiries and provided all pertinent information * Analyzed customer requirements for future products * Researched accounts, answered questions, and worked with new customers * Assessed client needs and recommended appropriate products or modifications * Maintained an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. * Managed a high-volume workload within a deadline-driven environment. * Consistently met performance benchmarks in all areas (speed, accuracy, volume)

* Highly organized and personable Server with experience providing exceptional customer * service in Italian family dining restaurant. Assist guests in order selection by promoting * specific menu items and specials. Respond to inquiries regarding meal preparation and * service. Up-sell appetizers, specialty beverages, and desserts to increase guest check * averages. Coordinate with kitchen staff to ensure timely and accurate order preparation. * Regularly follow-up with guest tables and promptly fulfill additional requests. Collect payments * and balance transactions with receipts. * Dedicated to ensuring customer satisfaction by remaining accessible and friendly. * Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings. * Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders * Success multitasking while remaining professional and courteous in fast paced environments.

* Assist Manager with tasks including ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, banking, resolving staff conflicts, theft prevention and was in charge of store when the manager was not on duty * Handle the tasks of coordinating with customer in selecting their wardrobe involving a wide range of patterns and colors. * Delivered sales presentations, seminars and training classes to clients and partners h Worked with engineering and product teams to meet customer requirements based on shared strategic intent * Merchandised the store and developed unique presentations * Served as team leader in ultimate decision to consolidate customer base into newer facility with more efficient sells process * Sent thank-you notes for patronage, and cards on special occasions * Acquired an expertise in customer service and "closing the sale" * Handled stock, customer special and repair shop orders with various vendors nationwide, providing technical information regarding equipment, order parts, returns, and special orders

* Government Agency * 10,001+ employees * Military industry

GPA: 2.5 From 2001 - 2002 Relevant Courses: History I & II, Algebra, Philosophy, Sociology, Astronomy Activities and Societies: Team Captain of ATU Football Team