Michael Doan

- Configure and implement a computer image capture and deployment system using MDT 2012 - Provide support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. - Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. - Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. - Troubleshoot and resolve computer problems, perform hardware and software diagnostics, coordinate needed repairs, and evaluate system configuration and software.

- Provide users with technical support for computer problems regarding computer software and hardware operation - Assist users to diagnose and solve data communication problems - Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use - Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications - Maintain the peripherals, such as printers, that are connected to the network - Configure and test computer hardware, networking software and operating system software - Configure, monitor, and maintain email applications or virus protection software - Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems - Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system