Michael Curwen, SSM, POPM

Program & Release Manager | Raytheon Technologies (RTX) -Led enterprise-wide ServiceNow release management, driving ITSM, ITOM, CMDB, and asset lifecycle automation to enhance IT operations. -Developed and executed Operational Readiness Plans, identifying risks, mitigation strategies, and cross-team dependencies to ensure seamless business transitions. -Facilitated Change Impact Assessments, aligning business leaders on transformation initiatives while proactively addressing resistance and adoption barriers. -Designed and delivered training programs, equipping teams with the tools and processes needed for system adoption, workflow optimization, and governance implementation. -Established and managed stakeholder engagement strategies, maintaining executive alignment and cross-functional collaboration in highly dynamic environments. -Spearheaded ServiceNow workflow automation, integrating SAP, AWS, and Azure to streamline service delivery and improve operational efficiency. -Led UAT strategy and execution, working with stakeholders to validate ServiceNow enhancements, capture feedback, and ensure smooth end-user adoption. -Developed data-driven dashboards, tracking release performance, success rates, and change impact analysis to drive data-informed decision-making. -Collaborated on Knowledge Management (KM) frameworks, ensuring structured content storage, governance, and seamless knowledge transfer across teams. -Executed hypercare and end-user preparedness initiatives, ensuring smooth post-deployment transitions with minimal disruption and optimized support structures. -Facilitated All Hands meetings and OCM retrospectives, leveraging stakeholder insights for continuous improvement in communication, engagement, and training strategies

Program Manager | Agile Scrum Master | QA/Accessibility Developer | AT&T & Cricket Wireless -Managed release governance and stakeholder engagement, ensuring alignment across business, technology, and operations for Cricket Wireless’ e-commerce, self-service portals, and MyCricket app. -Led Agile release planning, optimizing CI/CD automation for customer-facing digital platforms, prepaid mobile services, and omnichannel experiences. -Drove SAFe Agile ceremonies (PI Planning, Scrum of Scrums, retrospectives) to synchronize cross-functional teams and drive alignment with digital transformation goals. -Directed enterprise-wide deployments for billing, authentication, and digital payments, ensuring scalability, security, and regulatory compliance. -Developed and executed change management strategies, guiding training, communication, and adoption efforts for key enterprise-wide digital initiatives. -Spearheaded backlog grooming and user story refinement, aligning 5G service expansion, device activation workflows, and prepaid account management with business needs. -Optimized DevOps & CI/CD workflows, integrating automated testing, feature flagging, and blue-green deployments to enhance release stability. -Led third-party vendor integrations, ensuring seamless connectivity for payment gateways, fraud detection systems, and customer support automation. -Monitored post-release performance, tracking network KPIs, digital adoption trends, and customer feedback to drive continuous improvements and proactive risk mitigation. -Ensured regulatory compliance with FCC, CPNI, and data privacy standards, embedding governance controls into all release management processes.

Project Management, Creative Direction, Corporate Identity Design, Branding Design, Website Development, Graphic Design, Print Design, Brochure Design, Business Card Design, Web Design, Logo Design, Branding and Identity, E-commerce Development, Promotional Photography

Coordinated the material production unit operations, as well as service priority determination for scheduling of production tasks. Delivered graphic design services from concept through completion. Effectively collaborated with staff and vendors to build motivated project teams. Expertly converted features to benefits to raise client expectations and increase profit margins in all departmental units. **Maintained data information, storage, and retrieval systems, including production files and records. **Prepared and maintained production reports to provide the client information with which to analyze fiscal spending and potential revenue streams. **Performed related tasks, including the prepress, layout, and camera work to increase daily production by 25% over the fiscal year. **Prepared budget planning and expenditure control processes to calculate of projected costs to decrease project waste by 5% and overall production overhead cost by 9%. **Trained print production personnel in all facets of product increasing production to all department units.

As the Graphic Design Project Manager at Morehouse College, I lead the strategy, planning, and execution of high-impact visual communication projects that uphold and advance the Morehouse brand. Working closely with internal stakeholders, external vendors, and creative teams, I ensure all design initiatives reflect the College’s legacy of excellence, leadership, and social justice. I managed a diverse portfolio of print and digital projects supporting various departments, including Admissions, Alumni Relations, Advancement, and Student Affairs. From concept development to final delivery, I oversee the creative process, ensuring projects are completed on time, within scope, and aligned with institutional goals. Key Responsibilities: -Lead and manage end-to-end creative projects, including branding, marketing campaigns, event collateral, and digital content initiatives. -Collaborated with cross-functional teams to develop design strategies that support alumni engagement, fundraising, and institutional advancement. -Oversaw the production of print materials (brochures, annual reports, event programs) and digital assets (web graphics, social media content, e-newsletters) that reflect Morehouse College’s brand identity. -Ensured consistent application of Morehouse College’s brand standards across all visual communications. -Managed creative timelines, budgets, and resource allocation to deliver projects on schedule and within budget. -Supervise and coordinate work with photographers and print vendors. -Contributed to strategic initiatives such as Homecoming campaigns, Commencement branding, Giving Tuesday, Annual Gala, and donor stewardship materials. -Spearheaded the redesign of recruitment materials, contributing to a measurable increase in prospective student engagement.

Supervised as many as 15 employees in various facets of print production from graphic design to logistics. Planned, developed, and delivered graphic design services; met with staff, vendors, and contractors to develop and complete graphic projects; determined appropriate media and methods for effective visual presentation of graphic projects and attainment of cost-effective solutions. **Reviewed print specifications and artwork from graphic contractors and staff. **Coordinated the development and finalization of illustrations, designs, and layouts for marketing materials, publications, charts, financial pitch books, and educational program documentation. **Ensured quality control of design and print work, checking for accuracy, color, and consistency, ensuring that all printed material adhere to the city's philosophy and complied with industry standards. **Implemented changes to improve procedures and policies and monitors for compliance.