Michael Chan

2025 Excellence Club- Achieved over 110% Sales Goal. As the Chemistries and Supplies Account Manager for San Diego, I specialize in supporting a diverse range of analytical chemistry labs across industries including pharma/biopharma, clinical toxicology, environmental testing, CROs, food safety, and more. My role is centered on ensuring that labs have the right tools in place for seamless day-to-day operations—supplying essential consumables like LC columns, GC supplies, SPE cartridges, and a wide array of other critical lab products. With a strong understanding of scientific workflows and operational challenges, I work closely with my customers to provide tailored solutions that enhance efficiency, accuracy, and reproducibility in the lab. Whether it's streamlining procurement, identifying cost-effective alternatives, or supporting new method development, my focus is on being a reliable and knowledgeable partner.

Focusing on pharma/biopharma accounts in Colorado and Utah. Sales goal of 3.8 million.

Phenomenex is the industry leading manufacturer/ distributor of HPLC, GC, flash chromatography, prep chromatography, and SPE products. My role at Phenomenex is to qualify customer, and swap out competitor items with ours. Promoted to Senior Technical Consultant in July, 2021. Consistently successful in meeting and exceeding my sales goal, year after year. Managed over 300+ accounts which ranging from pharma, bio-pharma, clinical, CRO, CMO, cannabis, pesticides, and environmental/government accounts. Account values from $1,000 to $1,100,000 annual. Ranked #1 in 2020 "President's Sales Club" by achieving 130% in sales goal. Exceeded 2021 sales goal by achieving 125% in sale revenue. President's Club top performer in 2020, 2021, and 2022. Other duties include: - Specializing in High Performance Liquid Chromatography methods trouble shooting and development. - Worked AOAC 2019 (Association of Official Agricultural Chemists) booth to promote Phenomenex products and services. - Research for relevant tech notes and applications for specific analytes. Sent documents to customer afterwards. - Communicating with the customer to match their needs to the correct HPLC/UPHLC column. - Administrative work for incoming Purchase Order documents. - Send out personalized marketing materials and packages to potential new customers. - In charge of medium sized accounts in the following states: WA, OR, MT, ID NV, UT, AZ, WY, CO, NM,ND,SD, NE, KS, OK, IA, AR, LA. - Visits to customer labs in Colorado, Utah, Arizona, Idaho, and Washington to outfit their inventory with Phenomenex products.

California Detection Systems specializes in promoting Raychem Heat Tracing and TraceTek Leak Detection products, manufactured by Pentair Thermal Management. CDS has been a Master Distributor for Raychem and TraceTek in the United States for over 10 years. Worked on campaign targeting commercial and industrial usage of leak detection markets. Primarily focused on reaching out and establishing working relationships with construction contractors as well as design engineers to implement CDS products into floor plans and piping designs. Other responsibilities include: -Installing brand new terminals to client's work site. -Field inspection of previously installed terminals to insure our products are working properly. -Creating site maps on projects using Adobe Illustrator. -Setting up and demonstrating product terminals for groups of project managers and engineers.

Job responsibilities include basic IT services over the phone for CRMLS.org and other 3rd party products. Extensive operational knowledge on the following platforms: -CRMLS Matrix System -Cloud CMA -Realist Tax 2.0 as well as Realist Tax Classic -Smart Documents -Smart Desk - website CRM (Customer Relation Management) -Homes Connect and other IDX based services. -Proxio Pro- International real estate marketing. In addition to technical services, I also perform administrative tasks such as Association Support and Member Transfers between real estate offices. It involves the use of Microsoft office to track and organize each transaction. Objective is to assist company and provide best possible customer service for over 75,000 real estate professionals across 39 real estate associations. CRMLS is currently the largest covered MLS ( multiple listing service) in California. Also trusted with Inter-association communication and association staff support.

Researched commercial areas and searched for the best target market. Also cold called for leads for the agent I was interning for. Documented all data in detailed Excel file.