michael canham

Tasks included; Running a store with a Turnover of approx. £2 million, Controlling a team of over 20 staff, training new Advisors to Assistant Managers for all stores in the South, Recruitment for stores, Support Manager for Area, arrange cover/staff support for all stores, Deputising for Area Manager in absence or unavailable, Exceed Key Performance Indicators, Wage forecasting/costing, Working to Store/Area Profit and Loss Reports.

* Working alongside brands & manufactures to understand Rockar’s retail model and to support roll out of their store strategy. (Public projects Ford & Mitsubishi) * Project & Relationship Management. * Reviewing Policy and Process ensure culture fit to partner business. * Leadership Coaching and Training. * Retail & Technical Recruitment. * Technical support. * Training program development & delivery. * Support transition of business & best practices to third parties.

* Review and implement new Sales Floor Management Model across Region to maximise the customer experience, now national programs. * Regional Recruitment across all levels. * Performance and conduct management. * Manage time and identify priorities to achieve targets by driving effective and sustainable results through behaviour change. * Proactively coach, develop and train teams.

* Review and implement new Sales Floor Management Model across Region to maximise the customer experience, now national programs. * Regional Recruitment across all levels. * Performance and conduct management. * Manage time and identify priorities to achieve targets by driving effective and sustainable results through behaviour change. * Proactively coach, develop and train teams.

* iOS Device launches planned & executed, highlights include highest volume and carrier connections during launches worldwide. * Planning and successfully implementing a strategy to be the highest post pay carrier connected market across Europe. * Supporting worldwide Apple Store Leader Program/Graduate Program. * Review and implement new network connection compliance process across European markets. * Exceed Key Performance Indicators & Net Promoter Score by assessing performance and implement actions to improve achievement through peer and team engagement. * Facilitating Market Core (induction) and follow up in-store.

Tasks included; Responsible for building new/existing client and candidate relationships. Interviewing/registering candidates looking for temporary roles, building relationships at HR level through to Director Level, negotiating billing rates/pay rates for temporary candidates and clients. Responsible for maintaining a large database of candidates and clients. Account Managing preferred supplier accounts, Administrating Candidate Assessments, Responsible for 600 average daily hours.

Tasks included; Audit Advisor/Support for Area, Training new Sales Consultants through to Managers for all stores in Area and surrounding Areas, Recruitment for stores, Support Manager for Area on store ‘policies & procedures’, Stock Take expert user, EPOS expert user, Arranging cover/staff support for all stores, Deputising for Area Manager in absence or unavailable, Exceed Key Performance Indicators, Wage forecasting/costing, Multi-site management, Working to Store/Area Profit and Loss Reports.

Tasks included; Sales Floor Management, Staff Training, Visual Merchandising, Customer Complaints, Hardware Fitting/Technician, Stand Design (Shows), Controlling Mail Order, Magazine Layout, Administration and Payment Planning.

Area Training Manager; Training new Sales Consultants to Managers, Recruitment for stores including arranging cover/staff support in area, Support Manager for Area on store ‘policies & procedures’, working to exceed Key Performance Indicators, Wage forecasting/costing and Multi-site management (5 stores).

* Working alongside leadership teams to develop and implement an induction programme for a “One Team” culture focusing solely on Customer Experience and Product Knowledge. * Successful rollout of new digital car retailer sites working alongside Founder, CEO & Manufactures to change the face of the UK car industry. (Hyundai & Jaguar Land Rover) * Cross site NPS +90%. * Highest performing retail sites across all manufacture UK outlets. * Multi-Site and Multi-Discipline Leadership Management. * Retail & Technical Recruitment. (Hyundai & Jaguar Land Rover) * Performance and conduct management. (Hyundai & Jaguar Land Rover) * Policy & Process Creation. (Hyundai & Jaguar Land Rover) * Multisite/Multi-Brand Rollout Project Management. (Pre & Post) * Project Management. (Manufacturers & Contractors) * Jaguar Land Rover Board Approved Head of Business.