Michael Boylston

-Customer Relationship Management: Built and maintained strong, trust-based relationships with customers through proactive on-site collaboration, fostering customer loyalty. -Sales Growth & Market Analysis: Analyzed sales data and emerging market trends to identify growth opportunities, leading to $100,000 first month onsite. -Customer Success & Issue Resolution: Provided timely support for customer inquiries and resolved issues with professionalism, ensuring high customer satisfaction and retention. -Cross-Functional Collaboration: Coordinated with internal teams (maintenance, logistics, and management) to ensure seamless order fulfillment and timely deliveries. - Procurement & Sourcing: Sourced products from suppliers, negotiated competitive pricing, and secured favorable delivery timelines, directly impacting cost savings and customer satisfaction.

- Freight Audit & Cost Allocation: Audited freight bills to identify discrepancies, ensuring accurate invoicing and proper allocation of shipping costs to control expenses and support financial accuracy. - Claims Management & Quality Control: Processed quality notification claims, collaborating with suppliers and internal teams to resolve product quality issues and maintain operational efficiency. - System Proficiency & Data Management: Leveraged advanced systems like SAP, CASS, and iSTAR to manage logistics data, streamline claim processing, and enhance reporting accuracy. - Cross-Functional Coordination: Worked across quality, logistics, and warehouse teams to drive process improvements, ensure compliance, and support timely freight payments.

- Plan, organize and execute over 100 campus events each year for the University with attendance ranging up to 3,000 attendees - Help manage overall Student Activities budget of over $100,000, including individual events with budgets up to $17,000 - Organize marketing strategies for events and assist in the execution of promotion

-Gives tours for Anderson University to educate prospective students on campus life -Collaborative skills with other Ambassadors in tours and events -Assists with presentations, greetings, and hosting students

- Facilitate lane pricing, network optimization and order feasibility - Maintain sales information and analysis to ensure accurate billing and settlement(s) - Grow volume and profitability of existing customers by providing professional service - Load assignment, planning, driver dispatching, freight tracking and tracing and delivery verification. - Provide customers with updates on details of transactions in accordance with standard operating procedures, monitor and manage shipments until completion - Ensure TMS contains all necessary information concerning shipment details, freight handling requirements, and all customer needs and expectations

-Maintain accurate inventory by completing the final count of acceptable and rejected items per shift -Manage supply inventory, including unloading, sorting, and storing materials for easy retrieval -Support the quality control by inspecting finished products and identifying errors. -Assist with efficient shipping by packing and labeling containers with well-packaged products -Assembling of final products following strict procedures to complete quality work

Magna Cum Laude