Michael Berbano

* Operate all Audio Visual (AV) equipment and accessories in the DEA/HQ Auditorium, Press Room, 300 conference rooms & private offices at DEA/HQ, to include: - Cisco Room Kit & Integrated VTC systems - IP Cable TV systems - Video switchers - Digital Audio consoles - Software to control: room lighting, stage lighting, remote cameras, projectors & video projection screens, TV/monitors, speakers, microphones, recording equipment, AV feeds. * Maintain the reservation/scheduling calendar for the DEA/HQ Auditorium and Press Room. * Respond to work requests to assist with the proper set-up, testing and operation of AV systems & equipment in conference rooms (i.e. visual presentations such as Microsoft PowerPoint, Excel, etc.). * Contact customers in advance of scheduled events to obtain AV requirements and to make recommendations for presentations, recordings, broadcasts, etc.). * Position, troubleshoot, clean and maintain (minor repairs) all AV equipment, lighting and systems. * Coordinate Auditorium and/or Press Room high profile press conferences, graduations, Red Ribbon and DEA Memorial events. * Coordinate the setup of tables, chairs, podiums, flags, etc., required for all events. * Assist IT team to troubleshoot network configurations supporting the AV infrastructure and the internal cable TV system. * Submit work tickets to the DEA’s AV maintenance vendor to correct and test hardware or software related problems. * Coordinate with various DEA offices and the DEA’s AV equipment vendor to complete approved adds, moves, replacements or removals of low-level equipment i.e., TVs and monitors, Cisco Room Kits, etc. * Replenish needed AV related supplies & equipment. * Execute cable management and equipment safety hazard mitigation. * Secure and maintain AV inventory of all accountable equipment. * Develop and conduct end-user training and update end-user guides. * Climb ladders to service equipment. * Lift up to 75 lbs of related AV equipment.

Client: U.S. House of Representatives @ Capitol Hill. • Maintain, troubleshoot, setup, prepare and position audio, video and lighting equipment for broadcasts, video teleconferencing and recordings (including tear down) for events in various multipurpose event rooms. (i.e. committee & conference rooms, etc). • Connect, tune, and configure AV setups to ensure high-quality events. • Operate software to control AV technologies. • Find effective means to store and transport AV equipment when needed. • Maintain and seek to enhance customer experience standards. Ensure that core responsibilities are properly completed in a timely manner. • Assist co-workers in utilizing internal practices and procedures to ensure performance is timely, responsive, and consistent with customer needs. • Monitor and track workflow within area of responsibility. • Coordinate with other individuals/teams across the organization in support of task completion. • Perform data entry within MS Outlook & Excel Spreadsheets to organize AV support event tasks. • Follow-up on the completion of special projects and initiatives as assigned. • Assist with planning and scheduling of activities; organize tasks in sequential and/or logical order and resolve conflicts as needed. • Assist with equipment installation, setup, storage & manufacturer recommended modifications of equipment.

Clients: various. • Provided second level of AV/IT technical support remotely during evening “swing-shift” hours. • Reviewed & responded to corporate clients’ reported technical issues (i.e. Digital Signage systems) via phone, email, trouble-ticket while working via remote equipment connections and with on-site personnel to make sure that the issues were resolved within clients' Service Level Agreements (SLA's). • Updated/followed-up with internal/external clients/personnel within required contractual SLA metrics. • Escalated technical issues to more advanced team leads &/or management as needed. • Recommended parts for replacement and scope of work statements for field service technicians. • Performed thorough root cause analysis where required. • Performed remote system diagnostics, problem identification and incident resolution in a proactive & reactive call center environment. • Performed system checks for specified client networks on a recurring basis. • Logged/tracked issues via incident/problem ticket database (ConnectWise) with accurate up-to-date information. • Monitored clients’ networks proactively.

Client: Smithsonian Institution. Provided on-site Museum (Molina Latino Gallery) support for: • Daily walk-throughs of Gallery to inspect all media device functionality. • Digital signage: Video Walls, Kiosks, BrightSign, Interactive Video Monitor Touch Screen Consoles. • AV rack room administrative AV Computer app controller (i.e. remote desktop AV control via LAN). • Updating of device media files & patch updates as directed. • AV museum rooms’ functionality and interface with various AV gear. • Coordination with external AV vendors in repair, replacement, update or modification of hardware, software or firmware. • Support of commercially off-the-shelf (COTS) AV equipment: - Crestron wall-mounted controllers - Vaddio PTZ Cameras - Biamp Tesira audio DSP - Planar Video Wall main gallery display - Extron Video Scalars and Media Recorder - Shure wireless mic system - Panasonic Projectors (ceiling mounted)

• Setup and strike of audiovisual equipment to include in-service monitoring and technical support of two weekly Sunday worship services and occasional special services. • Streamed worship services via Facebook Live. • Directed on-stage talent per appropriate microphone usage. • Recorded, trimmed and uploaded audio and video recordings of sermons and music to CTK website. Edited, switched and presented “live” media slides as directed. • Equipment: ATEM Mini Pro Video Switcher, IP controlled PTZOptics SDI/ HD Camera, XR18 Audio Mixer, Shure Microphones, Hollyland HDMI Wireless Transceivers. • Software: OBS, DaVinci Resolve, Audacity, Powerpoint. • Maintained inventory of equipment in working order. • Designed/Integrated audiovisual equipment upgrades: PTZ Optics IP Camera; Behringer XR18 Audio Mixer.

Client: Environmental Protection Agency (ESSET Contract). • Conducted AV equipment checks within a conference center of 8 rooms & main auditorium (500 seat capacity). • Operated & maintained Unified Communication (UC) services, conference room scheduling via AV System Scheduler and MS-Teams. • Trouble-shooted AV/Network issues with Microsoft Teams, Vaddio PTZ Cameras, Planar UHD Wall Video displays, Crestron AV Controllers, Shure microphones, Allen + Heath audio mixing board, AV System Rack room module equipment, and Lutron Lighting. • Coordinated with outside AV vendors in the repair and maintenance of AV infrastructure. • Planned, coordinated and provided AV Conference Center support and pre-meeting/event production preparation / review with clients. • Planned, coordinated and provided AV Conference Center support and pre- meeting/event preparation /review with customers. • Conducted AV team meetings (i.e. reviewed “run-of-show”) in preparation for client events. • Trained customers on basic use of conference room AV equipment. • Assisted System Engineers with AV UC Engine firmware updates and patches. • Conducted AV Conference Center onsite tours for inquiring customers.

• Setup and supported "live" VTC mobile consoles (Polycom VTC Workstations) for end-users. • Recorded video, audio, slides and screen captures of classroom lectures via Panapto. • Initialized multimedia and conferencing equipment. Conducted pre- conference / event testing. Monitored VTC call stats to maintain connectivity and quality assurance. • Reported equipment anomalies to supervisor before, during and after events. Made concurrent immediate minor workarounds and/or repairs when feasible. Coordinated any necessary alternate technical recommendations with clients. • Ensured proper functionality of backup AV infrastructure. • Performed preventative maintenance and regular classroom technology checks. Recommend latest AV design improvements. Interfaced with technology vendors for equipment servicing. • Conducted “run-of-show” rehearsals with clients. • Cataloged, edited, converted & duplicated AV media for various clients’ projects as requested. • Maintained AV inventory (including spare parts) and resource usage of all equipment. • Responded to AV/VTC technical issues to ensure a timely resolution via trouble-ticketing system. • Supported AV web conferences for students and professors to include Skype, Zoom, Adobe Connect Pro and Polycom Real Presence VTC’s. Coordinate Enterprise-wide Webcasting in conjunction with VTC, AV technology and network security infrastructure. • Made video signal “tuning” adjustments to Extron Video Matrix Switchers and Apantac Video Scalars feeding external remote video monitors. • Coordinated event meetings and made technical recommendations to the team as needed. Planned, setup and supported the production of special AV P1 level events. Worked with external vendors & crew as needed. • Utilized Media Studio for post-editing and recordings per client specifications. • Assisted team with Project Management of various AV system upgrades.

• Provided technical service & support utilizing AV related equipment for corporate events. • Provided event support of HD cameras, video switchers, sound system digital mixing boards, lighting control systems, loudspeaker systems, wireless microphones, and cabling.

• Performed on drumset in the Washington Talent Agency for “live” corporate events (DMV area). • Setup pro audio and lighting systems. Executed troubleshooting and system QA check.

• Provided AV technical support via use of Crestron/AMX AV controllers, conference room Projector and Plasma display setups, peripheral device interfacing, sound system adjustments. • Setup Webinar and VTC sessions for clients utilizing Polycom VSX series VTC systems. Provided support for Webex Webstreams. • Performed AV media editing via Adobe Premiere. • Scheduled and coordinated AV productions with vendors, presenters, and departments. • Performed audio format conversions, transfers and CD duplication.

• Trained in the maintenance of WMATA’s communications equipment to include intercom, PA & paging systems, trunk radio, telephones & switches, alarm and train control communications. • Worked closely with experienced Communications Technicians in telecommunication rooms, wayside, and Jackson Graham Network Operations Center.