Michael Cher.

Director of Customer Success, APAC @ CyberproAI

About

Customer Success & Revenue leader with end-to-end ownership across sales, renewals, expansion, and execution for SaaS and cybersecurity solutions across APAC. Proven track record delivering multi-million-dollar enterprise and government engagements from first conversation through long-term account growth. Driving ARR growth, NRR and GRR optimisation, enterprise expansion, and long-term retention. Consistently leveraging trusted relationships to accelerate pipeline creation, renewal confidence, and expansion revenue.

Country

City

Singapore

Industry

Information Technology & Services

Skill

Enterprise Sales, Partner Ecosystem, Cybersecurity, Software as a Service (SaaS), Land and Expand, Renewals, QBR / Executive Business Reviews, Churn Management, Customer Retention, ARR Growth, Net Revenue Retention, Customer Success, Team Management, Team Leadership, Customer Success Leadership, Revenue Retention & Expansion, Executive Stakeholder Management, Enterprise & Government Sales, Complex Deal Execution, SaaS & Cybersecurity GTM

Experience

Director of Customer Success, APAC

CyberproAI

2024-6 - Present · 2 yrs 4 mos

Singapore

Presale Manager

CyberproAI

2022-3 - 2024-6 · 2 yrs 4 mos

Singapore

Business Development Manager

Toyopower Global Pte Ltd

2017-1 - 2022-3 · 5 yrs 3 mos

Singapore

Sales Executive

Maplin

2016-1 - 2016-5 · 5 mos

London, United Kingdom

Education

Harvard Business School Online

Business

2020 - 2020

Management Essentials is an 8-week, 35-hour online certificate program from Harvard Business School. Management Essentials takes a distinctive, hands-on approach to management. Participants in this course learn to identify, understand, design, and shape critical organizational and managerial processes as a means of getting the work done. The course focuses on four of the most essential processes for managers: decision-making, implementation, learning, and change. Participants work through real-world challenges faced by managers across a variety of industries, and come away with tangible tools and techniques that they can readily apply in their organizations to create higher quality, more efficient work.