Micah Madamba

• Resolve ~30% of enterprise IT service tickets using ServiceNow while maintaining system availability and user productivity. • Support a large-scale Windows 10 → Windows 11 migration by exporting and analyzing ~3,000 devices from Microsoft Entra ID to evaluate upgrade readiness and compliance. • Deploy, reimage, and remediate 50+ endpoints using Microsoft Intune to ensure proper configuration, patching, and device stability. • Troubleshoot Microsoft 365, Exchange Online, hardware, and connectivity issues to restore access and minimize downtime. • Assist with Active Directory and Microsoft 365 administration including user provisioning, distribution lists, security groups, and license management. • Support onboarding and offboarding processes by configuring devices, provisioning accounts, and removing access for departing employees. • Author and maintain 30+ internal knowledge base articles to standardize troubleshooting and reduce repeat incidents.

• Maintained confidential client and legal documents with high accuracy to support compliance and dependable recordkeeping. • Communicated professionally with clients to clarify requests and provide updates, improving workflow clarity and customer experience. • Coordinated delivery instructions and documentation with out-of-state vendors to ensure timely, error-free fulfillment. • Organized and tracked time-sensitive records and deliveries to maintain operational consistency and client satisfaction.

• Operated as a cashier where I offered customer service through greetings, phone calls, and transaction handlings. • Delivered specialized services such as paint mixing and key cutting, also guided customers to specific items, such as screws. • Maintained a visually appealing store through down stocking and aisle recovery.

• Supported campus events by setting up equipment, organizing event spaces, and assisting guests to ensure positive event experiences. • Monitored seating and entrances to promote safety and organization during events. • Provided customer service and event-related information to attendees to improve the overall experience.

• Operated as a cashier where I offered customer service through greetings, phone calls, and transaction handlings. • Delivered specialized services such as paint mixing and key cutting, also guided customers to specific items, such as screws. • Maintained a visually appealing store through down stocking and aisle recovery.

• Earned recognition from management for my performance as cashier, where I exhibited swift and accurate payment processing. • Enhanced the shopping experience for customers by keeping the store shelves clean and organized. • Handled customer inquiries and refunds with professionalism and courtesy.