Micaela Poole

Customer Experience Director @ Rex Specs

About

Since working in a start-up environment, my greatest skills have proven to be cross-department collaboration, knowledge sharing, virtual leadership domestically and internationally, dependability, harvesting customer relationships, team support, data analysis, and navigating ambiguous processes to develop standard operating procedures for future employees and company growth.

Country

United States

City

Alpine

Industry

Non-profit Organization Management

Skill

Outreach Services, Business Growth Strategies, Customer Service, Asana, Shopify Plus, NetSuite, Microsoft Office, Zendesk, Dropbox, Klaviyo, PostScript, Google Analytics, Virtual Management, Employee Training, Team Management, Shopify, Slack, KPI Implementation, Microsoft Excel, Process Efficiency

Experience

Customer Experience Director

Rex Specs

2020-9 - 2023-8 · 3 yrs

Jackson, Wyoming, United States

Customer Service Manager

Rex Specs

2020-4 - 2020-9 · 6 mos

HOA Manager

Mountain Property Management

2017-5 - 2020-4 · 3 yrs

Room Service Manager

Four Seasons Hotels and Resorts

2014-5 - 2017-5 · 3 yrs 1 mo

Jackson, Wyoming

Education

University of Missouri-Columbia

Lodging

2010 - 2014 · 4 yrs

Volunteer of Dream Outside the Box which is an after school program that works with the Boys & Girls Club of America to bring options to under privlidge children in Columbia, MO. We organize for adults with all different types of careers to present a presentation about their profession with the children, involving interactive games. The Dream Outside the Box organization believes in inspiring children to be motivated to achieve careers aside from being a football players, or an actor, or really any glamorously publicized career. The organization was recently selected by the White House as the Champions of Change finalist!