Mia Hightower

• Support the sales team through client outreach, lead generation, and relationship management • Assist with marketing initiatives and strategies to help promote company services and strengthen client engagement • Conduct market research and analyze industry trends to identify potential business opportunities • Collaborate with team members on sales presentations, communication materials, and business development efforts • Develop professional communication, networking, and customer service skills in a fast-paced business environment

Planned and organized community service initiatives to increase member involvement and strengthen relationships with local organizations. Coordinated volunteer opportunities, managed event logistics, and promoted participation across the chapter to maximize impact within the community.

• Organized and maintained legal documents, ensuring accurate filing and easy retrieval for attorneys and staff • Assisted with preparing case files, including compiling records, exhibits, and supporting materials • Managed both physical and digital filing systems with attention to detail and confidentiality • Supported day-to-day office operations, including document processing, scanning, and data entry • Collaborated with team members to ensure deadlines were met and files were up to date This role strengthened my organizational skills, attention to detail, and ability to handle sensitive information in a fast-paced professional environment.

• Delivered high-quality customer service in a fast-paced café environment, building strong relationships with regular customers • Prepared a wide range of beverages and food items with consistency, efficiency, and attention to detail • Managed high-volume orders during peak hours while maintaining accuracy and a positive attitude • Handled cash transactions and POS systems responsibly • Collaborated with team members to ensure smooth daily operations and a clean, welcoming store environment • Developed strong multitasking, communication, and time management skills

• Promoted to manager as one of the youngest in the state of Georgia, demonstrating strong leadership and work ethic • Supervised daily operations, including opening/closing procedures, staff coordination, and shift management • Led and motivated team members in a fast-paced environment to maintain high standards of customer service • Managed cash handling, inventory, and store organization to ensure efficient operations • Resolved customer concerns professionally, enhancing overall customer satisfaction and brand experience • Trained and onboarded new employees, improving team performance and consistency

Current student at the University of Georgia pursuing a degree in Advertising through the Grady College of Journalism and Mass Communication. Actively involved in leadership, service, and professional development organizations, including serving as Service Chair for Sigma Delta Tau, where I lead philanthropy initiatives and coordinate service efforts. Engaged in the UGA Advertising Club to build industry knowledge and connect with professionals, while participating in UGA HEROs as a peer mentor supporting students. Involved in UGA Wesley, contributing to community-building and service. Passionate about communication, creativity, and using strategic thinking to make meaningful impact.

Active member of multiple academic, leadership, and service organizations, developing strong skills in communication, leadership, and teamwork. Competed in Model United Nations and DECA, building experience in public speaking, problem-solving, and strategic thinking. Recognized as a Toastmasters competition winner and participated in additional public speaking competitions, strengthening confidence and presentation abilities. Contributed to community service initiatives through Key Club and Beta Club while maintaining involvement in academically focused honor societies.