mia zhai

* Demonstrated professional phone etiquette taking calls and making outgoing calls * Composed business emails, sent faxes, and made phone calls to clients in a clear, concise manner * Completed and filed order forms for clients, who were mostly small- to mid-sized companies * Assisted with printing orders as required

* Answered questions in regards to environmental sustainability related to maple syrup creation * orally presented the process of making maple syrup to both local and international visitors in English and Mandarin Chinese * set up props, built and tended fires, and cleaned up in outdoor setting with coworkers

* Independently maintained ecology laboratory experiment studying the interactions between organisms on three trophic levels * Maintained pea aphid (Acyrthosiphon pisum) colony, Asian lady beetle (Harmonia axyridis) colony, and a continuous supply of pea plants (Pisum sativum) * Worked in a team to set up and dissemble greenhouse experiments on near-isogenic peas (Pisum sativum) including planting * Inoculated Escherichia coli as food for Caenorhabditis elegans and Caenorhabditis remanei for experiments on the reaction to environmental stress * Successfully trained new lab technicians in lab maintenance duties

* Operated thermal-optical carbon analyzer to analyze PM2.5 in air samples collected across Canada representing both urban and rural settings * Kept meticulous records of results using Microsoft Excel and Microsoft Access * Performed weekly calibrations on the analyzers using aliquots of potassium hydrogen phthalate and cross-checked results between machines * Drafted a Standard Operating Procedure for the OCEC laboratory * Prepared and sterilized quartz fiber filter paper for air samples and blanks * Received air samples for the OCEC laboratory

Activities and Societies: VP Finance of UW Ballroom Dance Club, UW Karate and Jujutsu