Mia Rorig

I worked at Closer Connect where my role focused on connecting qualified sales talent with offers and supporting the placement process end-to-end. I handled inbound and outbound conversations with closers and setters, qualified candidates based on experience, communication ability, and fit, and then guided them through the next steps to be considered for roles. I managed follow-ups, kept applicants organized by status, and ensured strong candidates were moved through quickly while filtering out poor fits. I communicated clearly with both candidates and internal stakeholders, helped coordinate interviews and scheduling, and kept pipeline notes up to date so the team could see exactly where each person was in the process and what was needed to progress them.

worked as a High-Ticket Sales (HTS) representative across multiple offers, where my role was to take qualified leads through a structured sales process and convert them into paying clients. I handled inbound and outbound lead follow-up, booked and confirmed appointments, and ran sales calls from start to finish — opening the call, building rapport, leading deep discovery, identifying the real pain points and desired outcomes, and then presenting the offer in a way that matched what the prospect actually needed. I pre-handled objections throughout the conversation (money, timing, partner approval, confidence, trust) so the close felt smooth and natural, and I followed up with no-shows and “not now” leads to revive deals and move them back into decision. I worked with leads coming from both organic and paid funnels, tracked pipeline status and outcomes, and stayed consistent with activity targets, show rates, and close rates while maintaining a calm, confident tone that kept prospects engaged and moving forward.

Head waitress at Cafe Caprice in Cape Town, running a fast-paced front-of-house with long hours and high standards. I handle the weekly shift list and scheduling, manage leave and staffing changes when people quit or need cover, and support the hiring process through interviews and onboarding. On shift I keep service flowing smoothly, solve problems as they come up, and make sure the team is delivering a strong guest experience while consistently upselling to drive revenue. I also help coordinate smaller events and service logistics when needed.

I was part of the team from the initial opening of Rita’s, where I played a key role in establishing the restaurant’s service standards and operations. In addition to my regular waitressing duties, I contributed to troubleshooting and resolving daily opening issues, helping to streamline processes and ensure smooth operations. My ability to adapt quickly and think on my feet allowed me to support the team in creating a welcoming atmosphere while addressing challenges as they arose.