Michael Hoole

After a great experience managing The Instillery's cloud team, I've moved into consulting to pursue further my passion for customer outcomes, design, and architecture. Look forward to working closely with all our awesome customers and helping them play on a national and international stage. This role primary tasks include: - Consulting & Architecture - Presales - Statement of work & RFP - Coaching and support across cloud team - Product Design Projects & Consulting: - Harrison Grierson global file cache solution / Architecture / Pricing / Licensing / Effort - Loyalty DNS migration to AWS route53 / Strategy / Process - Health Alliance Pilot Migrations & Application Tiering / Requirements / DR / Migration - The Treasury Landing Zone Review / Industry Standards / NZISM / CIS - Loyalty Pen Test Remediation / Findings / Remediation / Strategy - Milford Cloud Roadmap Presentation - Autoplay Well Architected Review AWS

Led The Instillery's professional services Cloud Team including - Forecasting - Resourcing - Project escalation - Team Management learning paths and support - Training & coaching - Partner Management maintaining certification requirements and competencies Consulting and presales was apart of my weekly duties as team manager including: - Solution design - Statement of work documentation - Process improvement Bespoke projects were still my speciality including working with: - Toyota Finance Services Kubernetes Rebuild Azure - Auckland Council File Consents Architecture Azure / API Manager / IaaS / Azure Backup - Milford Modernisation to SQL PaaS Azure - Cucumber Kubernetes Rebuild to Managed Instances AWS - Waikato District Council Data Platform Review and Remediation / Well-Architected Review - Health Alliance Landing Zone / IaC - Terraform/ AzureDevops / Design / Governance / AWS Control Tower - AWS/Azure - WEL IoT and Devops Azure / Azure Devops / Terraform - Coda Group Migration Azure / Azure Migrate

The responsibilities of the role included leading the nationwide migration team and mentoring and supporting junior colleagues. I was also responsible for leading numerous critical projects with large organizations in New Zealand, such as Hamilton City Council, Auckland Council, Powerco, Massey, Realestate.co.nz, TSB, Te Wānanga o Aotearoa, Department of Conservation, Watercare, UFF, LIC, WDHB, among others. The projects involved cloud discovery and migration to various cloud platforms like AWS, Azure and Terraform. - Led our nationwide migration team which included training, strategy and process - Mentored and supported many of my junior colleagues Led numerous critical projects with some of New Zealand’s largest organisations noting that a large option of these involved consulting: - Hamilton City Council Principal Infrastructure Engineer - Hamilton City Council Cloud Discovery using Cloudamize - Azure - Auckland Council Public Cloud Strategy & Landing Zone / AWS 7rs migration / Cloudamize / Contextual based interview / Report - AWS/Azure - Auckland Council Multi-Cloud Discovery - Powerco Landing Zone & Automation Landing Zone - AWS/Terraform - Powerco Multi-Cloud Discovery - For Migration to Public Cloud - Massey Multi-Cloud Discovery - For migration to public cloud - Realestate.co.nz Lift/Shift/Transform to AWS - TSB WWW Hosting and Automation / ECS / RDS / ALB / EFS / Linux - AWS - TSB AWS & Azure Landing Zone Design and Build on Terraform / Fortigates FW - Te Wānanga o Aotearoa Infrastructure Automation - AWS - Department of Conservation - Data Platform Build - AWS - Watercare - Azure Lift & Shift - Large-scale migration - UFF - AWS Landing Zone Design/Build / PaloAlto FW - UFF - Migration to AWS - LIC - Cloud Maturity Assessment - WDHB - Azure Landing Zone Design/Build / Checkpoint FW

I led a team of junior engineers on SMB (small-to-medium-sized business) projects. They also mentored and fostered a learning environment for young engineers, and were responsible for designing and delivering on SMB projects. - Bettle server and network refresh and consolidation - Bettle migration to google for business - Numerous SMB Cisco Meraki implementations Redvespa, Bettle, Xero to name a few - AWS Dropit.xyz design, implementation and support - AWS Mindlab kids learning platform implementation and support - AWS Mindlab kids digital passport implementation and support - Kensington Swan Cloud Discovery

During my time as a cloud services engineer, I delivered engineering services for FINops Cloudability/Cloudcheckr. He also acted as an Azure and AWS trusted advisor and performed secure score review and remediation. Additionally, I worked with Dome9 Cloud Security Posture Management and was involved in proactive cloud operations.

My role as an Application Support Analyst at the Hamilton City Council involves troubleshooting council applications, utilizing SQL, performing systems engineering tasks such as maintaining Active Directory, cloning databases, managing server alerts, solving desktop queries, and assisting with the migration to a cloud-based platform (Azure). This requires a strong technical background, effective problem-solving skills, and the ability to handle a range of responsibilities. Skills: Microsoft SQL Server · Server Operations · Desktop Support Management · Troubleshooting · Microsoft Azure · Active Directory

A senior analyst at the Ministry of Justice involves providing support to VIP clients, serving as a mentor and support for other colleagues, and handling both routine and escalated incidents and requests at the first and second levels. This requires a strong technical background and effective problem-solving skills. Skills: Mentoring · VIP Clients Management · Troubleshooting level 1/2 · Problem Solving · Supporting Escalations

The Ministry of Justice Service Desk role involved providing technical support and managing incidents and requests. This includes troubleshooting and escalating incidents as necessary, following the incident/request life cycle, and meeting Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. The role also involves supporting the migration from Novell Groupwise to Outlook and Novell to Active Directory, managing Exchange, and being trained as a High Priority Incident (HPI) manager in the absence of HPI staff. The role requires familiarity with various application infrastructures, including Active Directory, SCCM, Novell, Outlook Exchange, Groupwise, Console One, Citrix, URC, and Windows 7/XP. Skills: ITIL Service Operations · Incident Management · Security Incident & Event Management · Microsoft Exchange · High Priority Incident · Microsoft System Center Configuration Manager · Incident escalation · 1st/2nd Level Troubleshooting · Active Directory

At Blue House Computing, I honed my skills in customer support and problem-solving, both with software and hardware issues. My role as a technician mainly involved working with Microsoft operating systems, software such as Microsoft Office, and PC hardware. Skills: Hardware Diagnostics · Computer Repair · Operating Systems