Mohamed Ehab

I founded Winirix to help US-based businesses scale using offshore teams without the usual complexity and loss of control. We design and manage offshore operations that handle lead generation, appointment setting, and customer-facing roles with a strong focus on structure, quality, and accountability. My role includes: • Designing operational systems, SOPs, and performance frameworks • Building and coaching offshore teams to meet US market standards • Overseeing quality assurance, training, and continuous improvement • Working directly with founders to align team performance with business goals Winirix is built on three principles: transparency, trust, and teamwork ensuring offshore teams operate as a true extension of the client’s business, not just outsourced labor.

Partnered in building and operating an early-stage BPO focused on US-based clients. Owned end-to-end operations, quality assurance, and training, with direct responsibility for execution, performance, and delivery standards across accounts. Key responsibilities: • Led daily operations to ensure service consistency and client satisfaction • Designed QA frameworks, coaching systems, and performance benchmarks • Built and aligned training programs with client goals and operational needs • Worked directly with founders and clients on delivery, scaling, and optimization • Mentored managers and team leads to strengthen leadership and accountability This role bridged strategy and execution turning client expectations into structured, repeatable operations.

As a Quality Assurance Specialist for GreenWatt, I: • Monitored and evaluated customer interactions to ensure compliance with company standards and enhance overall call quality. • Provided detailed feedback and coaching to agents, focusing on improving communication, compliance, and customer satisfaction. • Collaborated with management to identify performance gaps and develop training initiatives to address them. • Developed quality monitoring tools and reporting systems to track agent performance and quality metrics. • Conducted regular quality audits, identifying trends and implementing strategies to improve processes and agent performance. • Played a key role in maintaining high service standards, contributing to team and company success.

As Training and Quality Manager in Elevate Holding, I: • Developed training programs aligned with company goals to enhance agent performance. • Managed quality assurance to ensure customer interactions met company standards. • Coached trainers and QAs to improve their skills and effectiveness in their roles. • Evaluated training sessions and created training surveys to gather feedback. • Conducted quality audits and implemented strategies for continuous improvement.

• Delivered training sessions to new and existing agents, focusing on improving communication, sales techniques, and product knowledge. • Created training materials and modules tailored to align with company and client objectives. • Conducted roleplays and interactive exercises to reinforce learning and build agent confidence in handling customer interactions. • Monitored agent performance during training and provided feedback to help them improve their skills. • Collaborated with management to identify skill gaps and continuously improve training programs.