Miguel Cortes
Information Technology Support Engineer @ Fisher & Paykel Appliances
About
“On my business card I am a leader, in my mind I am an architect of possibilities, but in my heart, I am a passionate programmer.”Engineering Manager with 12+ years of leadership experience, specializing in process optimization and operational efficiency. Proven expertise in Engineering, Software Development, IT, and New Product Introduction within complex manufacturing environments. Committed to continuous improvement, fostering teamwork, and aligning innovative solutions with business objectives.HOW CAN I HELP YOU?I can support on-time and defect-free products by delivering significant savings, sustainable processes and strategical growth through effective leadership in engineering management, focused on systems and processes optimizations. I foster a culture of innovation, continuous improvement and collaboration at all levels of the organization.HOW WILL I ACHIVE IT?I possess extensive experience in designing and developing tailored solutions for manufacturing, quality, and administrative tasks. My expertise spans Agile development, Lean manufacturing, Statistical Process Control, ISO 9001/27001/ISO22301/14000, and ergonomics. I enhance operations with automation, integrate modern technologies, and drive digital transformation to harness potential data from various processes, aimed at reducing chronic failures. I've also architected world-class Manufacturing Execution Systems (MES) for streamlined manufacturing operations, including order entry, assembly, configuration, testing, packaging, and shipping. I am committed to coaching and mentoring staff, fostering skill development and professional growth to support low turnover and a high-performing team.WHAT RESULTS WILL I DELIVER?• On-time, defect-free products• Fostering an environment of teamwork across departments, functions, and roles.• Enhanced quality assurance to boost customers’ confidence and trust.• Develop and implement strategic plans to optimize manufacturing operations and achieve production goals.• Digital transformation for enhanced operations.• Manage and control department budget and CAPEX projects to maximize ROI and on-time delivery.WHY I AM YOUR BEST OPTION?With my disciplined approach to execution, unwavering passion for achieving results, and deep commitment to both the organization and its people, I am dedicated to guiding your company to the next level in an organized and ethical manner. Together, we can achieve sustainable growth and success.
Mexico
Reynosa
Electrical & Electronic Manufacturing
Ingeniería mecatrónica, Inglés, Tecnologías emergentes, Planificación estratégica, Ingeniería, Technical Documentation, Unity, Software Project Management, FMOD, Strategic Negotiations, ISO 22301, Diseño técnico, Ciencias de la computación, Revisión de código, Asesoramiento y orientación, Information Technology, Business Process, Control de calidad, Profesionalidad, Equipos multidisciplinarios
Experience

Information Technology Support Engineer
Maintained critical manufacturing systems to support SQDIPP performance, ensuring reliable connectivity between production equipment and global MES infrastructure, directly supporting quality, delivery, and productivity goals. Worked with global operations and engineering teams to stabilize legacy platforms and strengthen process control across production lines.

Entrepreneur & Operations Director
D12 Magic Studios
Reynosa
Founded and led a remote, multidisciplinary team, managing operations, project delivery, budgeting, and quality standards for multiple software development initiatives. Established structured workflows, performance metrics, and continuous improvement practices to ensure on‑time delivery, operational discipline, and team alignment.

Sr. Product Support Manager
Reynosa Area, Mexico
Reporting to: VP Order Fulfillment Direct Reports: Software Supervisor, New Products Introduction Supervisor, IT Supervisor, two Software Developers and Manufacturing Supervisor. With a total organization of over 20 team members. Led engineering operations, software development, new products introduction and IT. Accountable for strategical growth, technology reliability, manufacturing efficiency, cybersecurity, business resilience, people development, product launches and budget management.

Software Applications Supervisor
Reynosa Area, Mexico
Focused on digital transformation, process optimization, and cost-saving initiatives. Led key projects in manufacturing digitization, Agile-driven system development, and Six Sigma improvements, delivering measurable efficiency gains and savings. Accountable for driving operational excellence, optimizing global product transfers, and enhancing customer satisfaction and manufacturing operations through technology-driven solutions

Sr. Firmware Developer & Project Leader
LG Electronics
Reynosa, TAM
Led cross‑functional R&D projects, coordinating resources, schedules, and technical execution to support new product development and manufacturing readiness in large scale production launches and within budget.
Miguel Cortes's Contact Information
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