michael franceski

site infrastructure senior technician

About

Currently providing on site support as an Infrastructure Senior Technician for Mars Information Services, at a local Mars Chocolate facility. I am currently ce certified with CompTIA, carrying A+, Network+, and Security+ certifications. Over a year experience with CBSI, as a field support tech working with windows and SCO UNIX. I do hardware, software, and network troubleshooting and repair. Several years experience with EDS on Sun project, as Tier II Tech Support Engineer working with Windows, Solaris UNIX, Red Hat Linux, SuSE Linux. I worked with hardware, software, and network troubleshooting. Specialties: Tech support, servers, networks, pc's, windows, UNIX, Solaris, IT Security

Country

united states

City

elizabethtown

Industry

food production

Skill

servers, network administration, troubleshooting, technical support, hardware, networking, operating systems, windows server, system administration, solaris, tcp/ip, laptops, software installation, virtualization, testing, windows, unix, active directory, network security, vpn, linux, disaster recovery, storage, system deployment, dhcp, vmware, windows 7, cisco technologies, help desk support, routers, dns, vmware esx, workstations, itil v3 foundations certified, project management, citrix, switches, antivirus, firewalls, wireless networking, sco unix, group policy, os x, mac os x, desktop support, computer security, information security, domain name system, computer hardware

Experience

owner and technician

fangorn it solutions

2005-3 - 2011-8 · 6 yrs 6 mos

Diagnose and repair personal pc's and servers for residential customers using over-the-phone, remote connection, and onsite visits; Perform hardware/software installs, troubleshooting, repairs, and upgrades; Also perform networking installs, troubleshooting, and repairs. Primary Operating Systems are Microsoft Windows products ranging from Windows 95/98 to Server 2003, including ME, 2000, NT, and XP (home and professional

tier 2 technical support engineer

eds/sun microsystems

2007-10 - 2009-3 · 1 yr 6 mos

* create support tickets * research, diagnose, and resolve issues (hardware, software, network, and storage) over the phone or dispatch to the field if necessary * receive calls/emails from customers * place calls/emails to customers as well * deal with mainly Sun systems * Solaris Unix, Microsoft Windows, Red Hat Linux for operating systems * both x86/x64 and SPARC architectures for hardware.

volunteer technician

freegeekpenn

2008-2 - 2008-12 · 11 mos

FreeGeekPenn is a volunteer charity that helps with recycling old electronics and computers, and also tries to make it easy for lower income families to have a computer in their home. While volunteering I would troubleshoot pc's for users that brought systems in to be worked on, and rebuild donated systems to be sold.

field support technician

computer business solutions

2009-3 - 2010-8 · 1 yr 6 mos

I diagnose and repair professional in-house and client workstations and servers for customers using over-the-phone, remote connection, and onsite visits; Perform hardware/software installs, troubleshooting, repairs, and upgrades; Also perform networking installs, troubleshooting, and repairs. Primary Operating Systems are SCO Unix, Sun Solaris, Ubuntu Linux, and Microsoft Windows products ranging from Windows 95/98 to Server 2003, including ME, 2000, NT, and XP (home and professional).

tier 2 technical support engineer

kelly services

2007-2 - 2007-10 · 9 mos

site infrastructure senior technician

mars

2010-9 - Present · 16 yrs 1 mo

On site support, handling both user issues and servers. Hardware and software support for end-users, on both desktops and laptops. Server hardware support, tape backup management, network support and maintenance. New software testing before deployment. Application distribution and support. Site specific projects as planned. Budget and purchasing management.