Meryl Fury

President, CEO of the Plant Based Nutrition Movement (PBNM.org). PBNM is a 501(c)3 non-profit organization dedicated to using Whole Food Plant Based (WFPB) nutrition to decrease the ravages of chronic illnesses like diabetes and heart disease. Founded by Chicago-area cardiologist, Dr. Steven Lome, PBNM enjoys awesome support from the medical community. We utilize education and hands on experiences to advance our mission.

Led quality improvement, monitoring and compliance in the FQHC environment. Responsible for MU, UDS, HEDIS, OSHA quality indicator reporting and positive growth. responsibilities included project management, team development, and stakeholder coordination, and quality and process improvement in all clinical areas. Created written workflows for EHR documentation processes. EHR super-user. Expert at de-escalating heated patient situations to arrive at mutually agreeable problem resolution. Addressed, tracked and trended all patient complaints to assure continuous process improvement and ever-increasing patient satisfaction scores.

Manage 30+ RNs, LPNs, Medical Assistants, and support staff. Acting liaison for Medical Providers. Primary Care Specialties: Women’s Health, Internal Medicine, Pediatrics, Family Practice. Key Accomplishments: Instituted Medical Assistant minimum credential requirement resulting in attainment of 3rd party certification. Increased staff diversity mixture by 20% within 8 months of hire. Created and launched Call Center within 6-month time span. Modified open access scheduling across breadth of primary care services. Successfully crafted and launched RN and MA on-boarding programs. Develop nursing policy creation and dissemination coupled with ongoing training. Performed OSHA and HRSA audits, trainings, and Environment of Care surveillance. Steer Bloodborne Pathogen and Other Potentially Infectious Material Post-Exposure plan creation along with updates.

Tasked with managing and hiring 25+ RNs, Nursing/Medical Assistants, providers, ancillary and front desk staff. Realized $24,000 over quota, annually, for front desk collections. Primary Care Specialties: Women’s Health, Internal Medicine, Pediatrics, Family Practice. Key Accomplishments: Effectively managed $1.5M budget with an adherence rate of 100%. Acted in capacity of Chair of the Diversity and Inclusion Committee for five-year span. Spearheaded survey creation, launch, analysis and action planning addressing Employee Engagement Survey/Cultural Audit results. Oversaw Standard Operating Procedure Committee. Championed EHR implementations, upgrades and maintenance. Led initiatives targeting Adult Medicine and Pediatric Medicine Performance Improvement. Instrumental in Infection Control Policy creation. Assessed, documented and followed-up on risk management including workplace ergonomics concerns, hazards and injuries. Decreased average cycle time by 6 minutes per visit.

"Medical Manager, and Manager of Prenatal-Clinic for FQHC with 10 bilingual staff. Primary Care Specialties: Women’s Health, Internal Medicine, Pediatrics, Family Practice. Key Accomplishments: Resolved patient, staff and provider issues and concerns. Spearheaded process changes and quality improvement efforts. Served as unofficial OSHA Compliance and Safety Officer. Identified $40,000 in lost revenue through billing discrepancy leading to funds recovery. Implemented medical team meetings for staff education and team building. Established team of Nurses and Medical Assistants. Provided interpretation for Spanish-speaking patients and staff members. Decreased cycle times and increased capacity by 10%. "