Mert Güneş

Technical Support Engineer @ DHE

About

▪️Mechatronics Engineer with an MIS background, working at the intersection of operations, data analysis, and process improvement. I focus on improving operational efficiency by leveraging data-driven approaches, workflow automation, and AI-based tools. ▪️At DHE Endüstriyel, I contribute to operational and sales-related processes by improving visibility, reducing repetitive workload, and supporting better decision-making through dashboards and automated workflows. ▪️I am particularly interested in on-prem, low-latency AI systems, including local LLMs and automation-focused use cases, and enjoy transforming operational data into actionable business insights.

Country

Türkiye

City

Maltepe

Industry

Information Technology & Services

Skill

Retrieval-Augmented Generation (RAG), Local LLMs, Vector Databases, Speech Processing, Generative AI, Large Language Models (LLM), Artificial Intelligence (AI), Structured Problem Solving, System Architecture, Strategic Business Analysis, Data Analysis, Business Intelligence (BI), Workflow Automation, n8n, Prompt Engineering, Network Optimization, Internet of Things (IoT), Business Strategy, Digital Leadership, Operational Efficiency

Experience

Technical Support Engineer

DHE

2025-8 - Present · 1 yr 2 mos

Istanbul, Türkiye

▪️I am developing interactive data dashboards using Python (Streamlit) by consolidating sales, service, and operational data. ▪️I am simplifying repetitive tasks in quotation and operational processes through n8n- and AI-based automations, reducing manual workload. ▪️I am performing root cause analysis (RCA) on service data to provide data-driven input for product and process improvements.

Operations & Service Engineer

TEPE ANALİTİK MÜHENDİSLİK A.Ş.

2023-8 - 2025-3 · 1 yr 8 mos

İstanbul, Türkiye

▪️I managed end-to-end installation, maintenance, and operational processes of laboratory equipment. ▪️I ensured process standardization and operational continuity across diverse customer environments. ▪️I coordinated with international teams to carry out remote diagnostics and troubleshooting processes.

Education

Marmara University

Management Information Systems and Engineering

2025-9 - 2026-8 · 1 yr

▪️Specializing in AI-supported business development and modern application development. ▪️Focusing on leveraging data and automation to improve operational and decision-making processes.