Merritt Evans

Build content and execute social media strategy through competitive research Benchmarking Messaging and audience identification for Facebook, Instagram, Twitter, Pinterest, and Snapchat. Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action Finding, and connecting with influencers to post for Pink Lily. Managing Pink Lily Rep accounts. Connecting with other marketing companies/brands. Set up and optimize company pages within each platform to increase the visibility of company’s social content Managing 15 employees on the marketing and photoshoot team.

Providing excellent customer service at all times. Resolve customer complaints via phone, email, mail, or social media.Identify and assess customers’ needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

Provide excellent customer service, Achieve personal, and boutique sales/ service goals, Demonstrate, recommend and sell Benefit products to customers, Provide services such as brow tinting, brow waxing, and makeup applications. Use appointment book or system to book for return services, makeup lessons, and for events. Convert 60% of service customers into Benefit product sales.Notify General Manager of supply needs to ensure necessary items are on hand at all times.