Merolyn Hernandez

▪Collaborates and coordinates with the E2E leads to understand the business requirement for process and technology improvements ▪Working with Continuous Improvement and Automation team and lead the identification of opportunities for operational efficiency ▪ Work with the Business Automation Solution Team to manage the automation initiatives transition from design to delivery including prioritization of center wide automation initiatives, assessment of feasibility and ensuring sustainability. ▪ Support change management and communication to strengthen the continuous improvement and automation mindset amongst employees

▪Collaborates and coordinates with the E2E leads to understand the business requirement for process and technology improvements ▪Working with Continuous Improvement and Automation team and lead the identification of opportunities for operational efficiency ▪ Work closely with the Business Automation Solution Team to manage the automation initiatives transition from design to delivery including prioritization of center wide automation initiatives, assessment of feasibility and ensuring sustainability. ▪ Support change management and communication to strengthen the continuous improvement and automation mindset amongst employees

Build pipelines of opportunities through identification of areas of improvement for the whole organization Analysis of performance indicators of  the whole organization and provide insight to each stream’s lead to support and drive decision making Provides decision support to the whole organization thru analysis of capacity adjustment based on allocation and FTE requirements Provides Analysis to all service recipient thru data crunching for factors  affecting cost allocation Work cross functionally with various streams/functional leads to determine and meet their reporting and analytical needs Design and build reports and analyses for the whole organization Consult with internal and external customers to develop analyses that lead to actionable insights that accelerate finding of opportunities or process improvements Working closely with Global counterpart to drive initiatives for the center

 Build pipelines of opportunities  Data fusion for multiple sources to create integrated views that can be used to drive decision making  Work cross functionally with various streams/functional leads to determine and meet their reporting and analytical needs  Design and build reports and analyses  Consult with internal customers to develop analyses that lead to actionable insights that accelerate finding of opportunities or process improvements

Accounts Receivable  Cash Application: Allocates Customer’s payment into their specific Accounts.  Claims and Deductions Management: Facilitates the timely identification and resolution of Customer’s Claims and Deductions.  Order Hold Management: Generates Blocked Order Report, conducts analysis in accordance with the Market’s credit policies and initiates recommendations through workflow.  Collections: Conducts intensive collection activities and follow-up of overdue accounts and escalates problematic accounts to the Market.  Reporting: Carries out reporting activities in accordance with AR Library of Reports.  Customer Service: Attends to Customer’s queries and ensures timely resolution and escalates to respective resolution owner’s.  Continuous Improvement: Participates in various AR Continuous Improvement initiatives.  Others: Performs Accounts Receivable related tasks assigned whenever necessary. AR FI Stream Pillar  Coaches associates on JDI/GSTD/DMAIC initiatives  Assists in GSTD and DMAIC trainings  Assists in project tollgating  Updates FI LC Board, Stream DMAIC Tracker, and mounts Project Storyboards  Applies criteria for recognition of best JDI and GSTD of the Stream  Facilitates NCE Related Training for AR Stream  Identification, Prirotization and Assignment of Initiatives (IPA) AR Education and Training  Facilitates Training for Order Hold Management  Support Excel Related Training

Handled accounting role for the Visayas and South Luzon Accounts of the company. The role covers: Accounts Receivable  Receives, checks and files various accountable official receipts and invoices from different locations (branches/clients)  Updates and maintains Accounts Receivable Ledger  Generates of Bill of Consignment Sales Report  Reconciliation of accounts  Prepares Sales Invoices  All other duties arising in relation to Account receivable section such as, but not limited , to daily concerns and seasonal reports Branch Accounting  Receives and checks accountable documents such as consolidated reading, Credit Card Settlement (if any),Deposit Slip  Prepares weekly and monthly exception reports of branches  Prepares Monthly Sales vs. Deposit report for Treasury Department’s perusal  Prepares Monthly Sales Performance Report for every branch per Account Executive  Prepares Bank Reconciliation for each Branch (EPOS, BOS and Credit Card accounts)  Computation of Commission/Distribution from Branch Sales  All other duties arising in relation to Branch Accounting Section such as, but not limited to, daily concern and seasonal reports Inventory Audit Branch Physical Inventory Count  Briefs store personnel and cascade inventory instructions  Checks correctness and completeness of items counted  Generates the inventory balance accountability from SAP using the agreed inventory cut off  Carry outs ocular inspection prior to count  Performs proper cut off of documents and system transactions, such as generation of latest tape receipt and sales return slip (for EPOS), latest DR and SI number used (for BOS) and latest transfer in and transfer out documents  Consolidates all counts and prepares reports showing variances  Reconciles differences through available documents, review of system balances and thorough analyzation  Prepares final physical inventory audit report