Mergim Selimaj

- Managed over $2.1m in ACV across enterprise book of business. - Collaborated with sales to Closed $526k in upsells & achieve a 145% net retention. - Generated $900k in total pipeline, including closed-won opps. - Owned customer lifecycle engagement, including escalations, onboarding, EBRs, upsells, & renewals. - Collaborated cross-functionally with product, engineering, & customer marketing for feedback & customer connects.

Owned the relationships and success of Wunderkind customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success Served as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design

Management & development of 3 direct reports. Responsible for 80 accounts totalling $4.8MM in renewable revenue. Responsible for onboarding & adoption of Gainsight, Pendo, & Saleforce CRM.

Reconstructed & scaled support offering for SMB/SME accounts - scaled account book by 5x and ACV by 3x per Success Manager. Improved DRR of low-spend accounts tier by +15%. Influenced +$3MM in client upsell/growth. Recorded 30+ hours of webinar to alleviate +25k minutes of bandwidth from CS organization.

Published over 100 blog posts, once per weekday. Grew social presence by 20% organically, with Increases in engagement as high as 1200%. Onboarded & Demoed platform to 20 prospects & customers. Maintained 5 a book of 5 accounts across different industries.

• Created and presented sales collateral for 3 types of medical memberships and 2 certification programs, including: demographic research, competitive landscape, obstacles, and a tentative timeline for completion based on the research done. • Generated over $15,000 in revenue from class subscriptions and purchases of personal training sessions. • Coordinated Human Resources Department operations, including inbound job inquiries, recruitment for both employment and our certification program. • Provided administrative support for over 3 different departments.

• Generated over 150 social media entries for 5 different clients. • Assisted clients in campaigns with budgets ranging from $5000 - $50,000. • Created clear, concise, and cohesive agenda/recap notes for over 20 different status calls. • Assisted executives in several assignment including but not limited to: listening in on stakeholder meetings, assisting in productions for clients, and organizing consumer data for website entries. • Invited by founder to resume as Office Coordinator upon completion of internship.

Saw to the regular upkeep and function of two computer labs equipped with over 50 PCs. Assisted Computer Science professors in the preparation and execution of lectures.

Organized teams of 4 people in giving medical care to students on daytime and overnight shifts. Provided emergency medical care to over 150 students per month Proficient in the use of over 150 different tools used in emergency medical first response.

Specialization in Communications and Media Management