Mercedes Smith

Leading our account management team focused on utilities, IPPS, developers, and tech companies in EMEA.

• Working as the account lead on a book of strategic financial and corporate accounts • Responsible for selling a suite of tools including Risk and Compliance solutions and news archive in the form of user interfaces, feeds and APIs • Managing, nurturing and growing existing accounts • Involved at each stage of the sales cycle from prospecting and pitching to implementation • Leading account renewals • Creating a sales strategy • Demonstrable success rate in retention

• Assisting with the relationship management of major banking and financial services accounts in the UK • Working towards a revenue retention target by building and maintaining relationships with existing clients • Driving new business development in key growth areas as well as cross-selling and up-selling into existing accounts • Developing and sustaining excellent product knowledge in order to support customers • Building on strong communication skills through pitching and demoing products • Nurturing customer success and encouraging maximum usage by offering post sale support and training • Maintaining a good commercial knowledge of news and media industry

• Working with sales representatives on both small and large scale projects in the architectural lighting industry • Being the first point of contact for clients by handling enquiries or directing to the relevant sales representative • Generating new business by responding to leads and website enquiries • Utilising foreign language skills in a business setting by liaising closely with German distributors and French office • Providing administrative support through processing and invoicing orders • Adhering to strict project schedules with the responsibility of ensuring timely deliveries by liaising with an external warehouse • Developing sound technical and product knowledge, in order to be able to advise prospective clients • Building on and improving existing Microsoft Office skills, particularly Excel and Outlook • Using Salesforce to assign projects to sales representatives and to register new client accounts

• A temporary role providing administrative support to account executives at the world’s largest privately owned insurance broker • Experience working towards targets and deadlines as part of a team in a fast paced commercial environment • Developing an excellent email and telephone etiquette by liaising both with clients and insurance companies • Preparing market submissions and developing commercial awareness, particularly knowledge of market appetites in the insurance industry • Building on time-management and prioritising skills by working with multiple submissions and brokers simultaneously • Exercising meticulous attention to detail when entering data and checking market submissions

• Working as part of a small team as an English language tutor, planning and leading weekly language and culture workshops for international students • Creating PowerPoint presentations for workshops • Administrative work using Office 365 including managing details on Excel spreadsheets • Contacting external organisations for advice on elements of the project • Initiated and managed the social media platforms for the project ensuring events were well publicised in order to improve attendance.