Prakhar Singh

-Managing Cultpass Fitness Services ( Company Owned, Franchise Owned, marketplace)+ North India Gold's gym(9 cities) 95+ centers. - Overlooking an ARR of 200 CR. -Ensured Quality, Strengthening day-to-day Ops, Hiring, &Training. -Elevated customer satisfaction ratings (3.9/4)GX, (3.7/4)Gyms: building great products. -Improved workflow via direct hands-on management of 200+ employees. -Marketplace Center/Partner Management /Engagement/ Consultation. -Launched new marketplace/franchise Cities. (Chandigarh,Lucknow, Kanpur,Bhatinda, Kota,Jaipur, Jammu) -New Product Launch - Cult Gyms, Cult Marketplace, Ops Handling, SOP Building, Process Management, Training & Performance Management. -Strengthened day-to-day ops by improving communications through Automation.

Key Responsibilities: -Planning and performing operational and financial audits. -Identifying business process risks. -Developing testing methodologies to evaluate the adequacy of controls. -Documenting the results of the evaluations. -Developing recommendations and reports based on audits and presenting these ideas to senior management. -Formulating professional development and educational plans for junior staff members. -Planning and allocating resources and individuals in accordance with skills and schedules. -Identifying and assessing future and current training needs. -Drawing an overall or individualized training and development plan. -Deploying a wide variety of training methods. -Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them. -Maintain a keen understanding of training trends, developments and best practices.

Key Responsibilities: -Shadowfax system expertise i.e logistic management(Hyperlocal). - Fleet management. - Handling big partners (Bigbasket, MCD, KFC, Burger King,Grofers etc) -Cracked first exclusive delivery with the Bigbasket. -Piloting product initiatives on the ground i.e automation. -Client relationship and management to increase our supply. -Client activation to increase the market share. -Scheduling and roster management of team. -Increasing operational efficiency. -Resolving all types of service-related issues within the TAT. -Improvisation of the quality of service.

Supervising staff: Overseeing day-to-day operations and ensuring that employees are fulfilling their roles effectively. Customer service: Ensuring high-quality service standards are met and addressing customer concerns or complaints. Inventory management: Monitoring and controlling inventory levels, ordering stock, and conducting regular stock checks. Sales performance: Setting and achieving sales targets, analyzing sales data, and implementing strategies to improve performance. Training and development: Training new staff members, providing ongoing coaching and development for existing employees. Administrative tasks: Handling paperwork, scheduling, and other administrative duties related to store operations. Safety and security: Maintaining a safe and secure environment for staff and customers, including adherence to safety protocols and loss prevention measures. Assisting the store manager: Supporting the store manager in various tasks and stepping in to manage the store in their absence.

Brief journey to all the core hotel department.